Zapiet ‑ Entrega e recolhas , 1 423 avaliações
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J'ai fais appel au support suite à un problème technique. Je suis tombé sur Sandy qui a pris le temps de m'expliquer le problème ! Nous avons pu le résoudre très rapidement ! Vraiment top :)
Bonjour,
Ce fut un plaisir de m'assurer que vos paramètres soient configurés de manière à vous offrir la pleine capacité de notre widget
Je vous remercie de ces gentils mots, et vous souhaite tout le meilleur pour la suite !
Sandy
A great app and a great customer support
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Hi Fermin
Thank you kindly for taking the time to write such a wonderful review
We're always happy to help and do our best to give our merchants great and speedy support!
-Steph
Top notch support!
Hello Todd,
It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out.
Please don't hesitate to reach out to our team if you ever need further assistance.
Best wishes,
Diego
Customer support is outstanding. Questions answered quickly via chat. Very knowledgable help desk.
Hi,
And thank you so much for taking the time to write such a great review!
I'm glad we were able to help fix the checkout button situation and get our Zapiet Pickup + Delivery app setup for rates the way you wanted
If ever there's anything else we can assist you with, please don't hesitate to ask!
-Steph
Herman was very helpful with assisting me today. His response time was good. He was easy to understand and his instructions where easy to follow. When I'd made a mistake accidentally deleting something, he was very quick to offer to re-add it. My client will be over the moon that this app is now working and she will be able to open her Shopify store in the next few days.
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store.
Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply).
Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly.
The developers should ensure such problems do not arise for paid users and strengthen your support.
Thanks
Hi Hank,
Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide.
We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service.
Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered.
Please know that we're here to help.
Kindest regards,
Klaudia
Click & Collect was driving us mad so we were so relieved when this app came to market. It's clean and very straightforward. Andy has helped us out every step of the way, good guy.
They are always the best in supporting, good app I have recommended. Thank you team for all your nice works
Thank you for the kind words and a great review.
It was a pleasure working with you on your store. We wish you all the best in the New Year.
As always, we're here should you ever need assistance.
Best,
Veno
Jessica was extremally helpful and fixed my issues immediately. And then explained why it was happening so I can know for the future.
Hi there,
It was my pleasure helping you today with the conditional activation feature
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Thanks,
Jessica
This app is really great for anyone wants to offer pickup and delivery in addition to shipping. Amazing customer service. Very quick and responsive.
Hi Wan,
Thank you very much for your review :)
It was my pleasure helping you this afternoon with some updates and getting all of your rates (including the Roadie integration) working on your store with our Zapiet - Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
Thanks again,
Jessica