Zapiet ‑ Retirada + Entrega
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (1 606)
Refinar
-
Por classificação
Zapiet and Jessica (at Zapiet) are freakin awesome! So thankful how Zapiet has improved our Shopify experience. Support is always top-notch. They know the app!
Hi Justin,
Thank you so much for your kind words, they are so much appreciated by myself and the entire team.
Have a wonderful day and if you have any other questions down the road, please do not hesitate to jump back on the chat.
Cheers,
Jessica
The app is great and the support I received from Ronan was perfect for enabling our Thanksgiving-only products. Very professional service and patience working through some of our challenges.
Hi Rob,
Thank you so much for the wonderful review, it was a pleasure working with you.
I am delighted to hear that you had a great experience both with our app and with our support team.
If there is anything we can assist you with going forward please do not hesitate to reach out, we are always happy to help.
Have a great day :)
- Ronan
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there,
Thank you so much for taking the time to leave a review.
It was a pleasure assisting you and I am delighted that you had a great support experience.
If there is anything that we can assist you with going forward, please do not hesitate to let us know.
Kind regards,
Ronan
We had an issue with the pick up times not showing up all of a sudden. It was just buffering. I got on the live chat and it was sorted within 30 min. Great customer service.
Hi there,
It was a pleasure chatting with you earlier and getting your store pickup times to show.
Please do not hesitate to reach out should you need anything else.
Cheers,
Klaudia
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Awesome support team. Jessica is very friendly and went out of her way to make sure our issue was fixed! Highly recommend this app fr businesses with brick and mortar + e-commerce!
Hey Carlos!
It was really nice chatting with you and I'm glad I was able to help.
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks!
Jessica
The service from this App provider is much better than other Apps. A welcome phone call and continued, helpful support makes such a difference.
Hey guys,
Thanks a million for leaving a positive review it really means a lot to the whole team.
We have received some amazing feedback since re-opening our phone support so I am delighted to hear that this greatly improved your experience.
If there is anything we can assist you with in the future we are only a phone call away.
Have a great day.
- Ronan
I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.
Hi Katy,
Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you..
I am glad that we could get this issue resolved for you.
I completely understand your frustration, over the last couple of weeks we made some huge improvements to our infrastructure in the lead up to Black Friday/Cyber Monday, these improvements unfortunately had some knock on effects which we have tried to resolve ASAP.
We have now addressed these issues which should ensure that all our clients have a smooth holiday period without any further "glitches".
We look forward to providing you with a better experience going forward.
Thank you for your patience and understanding.
Kind regards,
- Ronan
Amazing support from these guys. Nothing is too much to ask. They helped solve my problem in the quickest way possible. A very special thank you to Sam!
Awesome support! They got my issue resolved within minutes. Must get app if you want a clean and user-friendly interface for your order management needs!