Zapiet ‑ Retirada + Entrega
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Great support, Sri made a custom plan with a feature that was missing, although i don't know how i feel about functions of a paused plan changing.
Thank you so much for your thoughtful review and kind words!
I’m really glad I could create a custom plan for you and help add the feature you needed, it truly means a lot to hear that the support was helpful.
I’d be more than happy to help make sure everything works exactly the way you expect.
Thank you again for your trust and for sharing your honest experience!
All the best,
Sri
Zapiet est une application très complète, offrant de nombreuses fonctionnalités et disponible en plusieurs langues, ce qui la rend très pratique à utiliser. Nous attendons encore les modifications concernant les tests des e-mails de récupération pour finaliser certains paramétrages.
Mais leur service-client se rend disponible dès que vous avez des questions !
Thank you for the fantastic review. Your kindness means a lot and I am glad I could assist you. If anything else comes up, I am always here to help.
Lui
Had a great experience with Jessica. Wow, super fast and knew my issue.
Hi Jennifer,
Thank you very much for taking the time to write a review, I really appreciate it!
I'm happy to have been able to help and you know where to reach us if you have any questions or need any further assistance.
Warm regards,
Jessica
un peu chère mais super bien
et un service top et très rapide
merci
Bonjour Laurent,
Merci d'avoir pris le temps de nous laisser un commentaire. Il m'a fait plaisir de pouvoir vous aider aujourd'hui!
N'hésitez pas à m'écrire à nouveau, si vous avez besoin d'aide avec quoique ce soit.
Cordialement,
Sandy
There was a bug in the app and it caused issues with our pickup/delivery options. I was on a live chat with Betty who found the problem and found a solution that works perfectly. Zapiet's support is great!
Hi Jaydyn!
Thank you for your kind review! It was a pleasure helping you with the app today. Please don’t hesitate to reach out if you need any assistance in the future.
Best regards
Betty
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
the people who are on staff to help walk through issues are great to work with
Hello Kia,
We appreciate your thoughtful feedback. It truly means a lot to us, and we’re glad we could meet your expectations. Feel free to contact us anytime you need assistance.
Regards,
Rutvik
Jessica on the Zapiet support team has helped me twice now and was so efficient and friendly both times. She even picked up on other things on my website and offered her help. Thank you so much again, Jessica!
Thank you so much for the kind words, Liv! It truly means a lot to hear that I was able to help you. I’m really glad I could spot a few extra things on your site and offer support there as well. If you ever need anything else with our Zapiet - Pickup + Delivery, app, you know where to reach us. Thanks again for taking the time to share this!
Jessica
Hey, Matt!
Appreciate you for taking the time to leave us a review. It made our day!
Hit us up anytime! We are always here to help. Have a great day!
Laura
Nandita was great in fixing an issue we had with our online store. Very communicative during the whole process!
Hello,
Thank you for your valuable feedback. Please feel free to review it in the future if you require any assistance.
Best regards,
Nandita