Click & Drop , 27 Rezensionen
App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues.
Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative.
Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.
Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team.
Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.
Have to agree with everyone else. This app is no longer working properly. It does not mark orders as dispatched on my shopify store and does not upload tracking. It's an absolute nightmare for us. We have all our social media stores connected to this app and it works fine, but it just does not work well with shopify itself. Unfortunately there is no alternative to this at the moment, so nothing we can do. Please guys sort this app out, we would rather pay and have this working properly then have it free but being absolutely useless.
When it used to work it was great, but as of a few months ago it stopped pulling orders through unless you reconnected, then it would create a new connection each time and bring each order through 3 times.
Orders set to make as dispatched on Shopify aren't.
It's frustrating as it used to work great, why change it? I see other people saying the same and still no fix!
Worst documentation ever in an app. Spent heaps of time setting up the shipping rules so that we could automate the process, then we get to the end of it to find out that if the order contains more than one product you have to enter the postage manually. Why not say that at the start ? The vast majority of our orders are for more than one item which is why we inserted all the weights and package sizes to account for that. A complete and utter waste of time. Edit. 23/10/23. Lack of reply noted, I guess when you get too big to care.....
Well I installed this app and after a couple of issues I was able to resolve them myself. Other than that it’s cut my shipping processing down to an effective minimum.
For those who have the postage being imported 3 times I resolved this by logging into to my Royal Mail click and drop account > settings > integrations and deleted 2 of the 3 Shopify connections. No idea why I had 3 when I only installed it once.
Not working. App suddenly stopped syncing any orders to our click and drop account.
Completely unusable. Says it works and it really just doesn't. Royal Mail is killing itself with the inability to see that it is unable to provide a service to humans without other humans to provide this service. Just Ruining my life one step at a time. Thanks, Royal Mail, Im just glad the queen isn't alive to see what you have done.
Even though Click and Drop integrations lets you choose the location of your store, it pulls orders from all locations in Shopify so all our warehouses are getting the same order pulled through.
It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.
Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.