Click & Drop

Technical issue goes unresolved with no response from Royal Mail.

The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.

We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.

All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix.

Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.

Used to work, now completely broken, no support at all

This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times

Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all.

I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least.

This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.

having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?

Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected.

Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then.

The support is abysmal in general when it comes to royal mail their tracking page barley even works.

If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items.

If you book collections they constantly miss and don't show up which forces you to find a delivery office.

The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal.

If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.