Rezensionen (44)

Gesamtbewertung
2,2
Anzahl pro Bewertungsstufe
  • 18 % der Bewertungen sind 5 Sterne
  • 7 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 18 % der Bewertungen sind 2 Sterne
  • 55 % der Bewertungen sind 1 Sterne
8. August 2024

Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.

Zusaura
Vereinigtes Königreich
Mehr als 4 jahre mit der App
Click & Drop hat geantwortet 14. August 2024

Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.

If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Bearbeitet am 22. August 2024

Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service.

__

Let me respond to your review reply.

You stated:
"As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem."

My response:
The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature.

Click and Drop could do much better, as reflected in the numerous 1-star reviews.

And I won’t even begin to address the issue of deleting information after 13 months…

bru-cups
Vereinigtes Königreich
Mehr als ein jahr mit der App
Click & Drop hat geantwortet 22. August 2024

Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case.

Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide.

Further troubleshooting info can be found in our Shopify troubleshooting help page at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email clickanddropsupport@royalmail.com for further assistance.

Best Regards.

4. Oktober 2024

Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).

ZeroWasteBulkFoods
Vereinigtes Königreich
Etwa 2 jahre mit der App
Click & Drop hat geantwortet 9. Oktober 2024

It is great that you are finding the app integration beneficial.

You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available.

Thanks for taking the time to review the Click & Drop Shopify integration

25. September 2024

I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!

CaniFlow Dog megaHA supplements
Vereinigtes Königreich
5 monate mit der App
Click & Drop hat geantwortet 27. September 2024

Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!

13. September 2024

For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX

S10Home
Vereinigtes Königreich
15 minuten mit der App
Click & Drop hat geantwortet 16. September 2024

Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.

Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.

Best Regards.

12. April 2024

I think this worked the very first time I used it but since then it doesn't update Shopify on anything so is completely useless. Back to entering everything manually. I need to look in to other shipping options I guess like DPD or EVRI etc.

Akara Labs
Vereinigtes Königreich
23 tage mit der App
Click & Drop hat geantwortet 17. April 2024

Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

27. April 2024

Great app with my Shopify store, it's saving loads of time. I do have to keep clearing filters and had to wade through the help to get the tracking numbers put back into Shopify but once you've got the hang of it it's great

The Little Rug Yarn Company
Vereinigtes Königreich
Etwa 2 monate mit der App
8. März 2024

Works really well for me. All orders are imported and sends the tracking back to shopify. There's a settings to Mark as Dispatched when you create the label and another to export the tracking number at the same time.

Very occasionally you have to re-link the app on the Click & Drop website, maybe when there's been API changes? It's easy to update but also quite easy to end up duplicating the integration - this is how you get duplicate orders. Just delete the second integration to resolve.

Quietly works in the background without any involvement needed 99% of the time. Excellent.

Rubber-Duckee
Vereinigtes Königreich
Mehr als 2 jahre mit der App
30. Mai 2024

This is more complicated than it needs to be for Shopify stores, as other reviewers have said

COR LAB UK
Vereinigtes Königreich
5 tage mit der App
3. November 2023

When it used to work it was great, but as of a few months ago it stopped pulling orders through unless you reconnected, then it would create a new connection each time and bring each order through 3 times.

Orders set to make as dispatched on Shopify aren't.

It's frustrating as it used to work great, why change it? I see other people saying the same and still no fix!

Revega
Vereinigtes Königreich
Mehr als 4 jahre mit der App