Avis (89)
Affiner
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Par note
Was very reliable until recently then stopped importing, it seems others have had the same problem and nobody is able to fix it. Reconnecting the app has me going round in circles with no clear way of getting a fix done. Will re-review once I hear back and get support to connect as currently the app is useless and far from cost effective.
Thank you for your review and sincere apologies for the issues you have been having importing orders. Given your description I would recommend you try deleting your current Shopify integration and create a fresh Shopify integration to your Shopify store, following which your store orders should start importing again through the new integration.
Further help guidance and troubleshooting tips can be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still continue to experience issues importing orders with your newly created integration please contact our support team by email at clickanddropsupport@royalmail.com for assistance.
Regards,
The Click & Drop Team.
Bare bones app, but for me it works most of the time. It's convenient having the advanced customs info come through along with the customer details.
My main problem with this app is that it doesn't get the box weight from Shopify, therefore when you open the order in Royal Mail's Click & Drop website, it only has the item weight.
I have to update the weight every time to add on the tare weight.
It's a pretty basic thing that I feel this app should cover and I'm surprised RM haven't fixed this issue since it's probably causing thousands of underpayments.
Thank you for your review. Unfortunately Shopify does not provide any box/packaging weight information in the order data it provides to Click & Drop, so this is not something we can resolve ourselves.
However, we are reviewing the Click & Drop feature roadmap and will be considering enhancements in this area.
Regards,
The Click & Drop Team.
Good day,
Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop.
This has been going on for months, and I cannot get hold of anyone to work out how to fix this.
Was usually good in the past, but as of present is an unusable service.
Could someone please asssit me to fix ??
Thanks!
24 Sept 2025
Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try.
Can you please advice why this connection has not been possible for over 6 months ?
And how this can be a probable quick fix ?
Hope to hear from you soo for a resolution.
Thank you for posting again and sincere apologies for your ongoing issues. Because your current Shopify integration was created quite some time ago it is possible that your current Shopify store settings do not match the settings we stored when the integration was originally created, causing the store connection to fail.
I would therefore recommend you deleting your current Shopify integration and then creating a brand new Shopify integration to your Shopify store, following which your store orders should start importing again.
Please let us know if you still continue to experience issues connecting and importing orders with your newly created integration.
Regards,
The Click & Drop Team.
Original Response:
Thank you for your review. It looks like your Shopify integration is currently disconnected, so if you could please re-connect it and leave it reconnected we can check the behaviour of it, including importing orders into Click & Drop.
In general though you should be able to contact our support team by email at clickanddropsupport@royalmail.com for assistance.
Regards,
The Click & Drop Team.
Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time
Thank you for your review. Whilst I am unsure why you are getting the unexpected error in the app within Shopify, the app's purpose is solely to let order data flow between your store and Click & Drop, rather than have integrated functionality within the app itself.
I can however see that your store is successfully connected to Click & Drop using the Shopify App and an order imported on the 15th when you first created the integration, which you will be able to view if you login to Click & Drop.
Please note that Click & Drop is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old. This and further help can be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you have further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
As per all the other reviews - the connection is inconsistent. In fact the only consistent thing about the app is the constant failure to carry across orders. The Click & Drop site suggests the collection is working fine but it is not carrying the order across from my Shopify.
Plus there is no easy way to contact any helpline.
Pretty shocking - this is mission critical stuff. It shouldn't be hard for the UK's postal service to effectively support growing businesses on the number 1 retail platform for SMB's.
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop. I can see that your store orders are now flowing successfully into Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Help can also be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Regards,
The Click & Drop Team.
Wont import orders consistently - pretty basic need
No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024
Super poor!
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop.
I can see that your store orders are now flowing successfully into Click & Drop and you have fulfilled recently using Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Help can also be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Regards,
The Click & Drop Team.
Used to work, now completely broken, no support at all
This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times
Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all.
I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least.
This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.
Thank you for your review and I am sorry to hear that you have been having problems with your integration.
I am pleased to report though that we have resolved the issue with your account, and you will notice that your recent orders from the weekend have now imported into Click & Drop.
I'm not sure why you hadn't received a response to your email, but if you have any further problems going forward please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
Technical issue goes unresolved with no response from Royal Mail.
The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.
We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.
All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix.
Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.
Thank you for your review and really sorry to hear about the issue you have been experiencing.
I am pleased to confirm that we have resolved this issue, so the software should operate as you expect.
Sincere apologies for the inconvenience caused.
Best Regards,
Click & Drop team.
This works very well for me, just read the step by step guide and it all makes sense.
Just need refunds for labels to be quicker so I can re-generate the correct labels quickly!
Thank you for your review. It is great to hear that you found our app integration intuitive to setup and that it is really helping your business.
Best Regards,
The Click & Drop Team.
Very sad and frustrating that this low-quality app is still available to download.
I read all the online help available and tried to integrate my shop with click and drop.
Just frustrating!
Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything.
Seems to be an ongoing issue with no support from the developer.
Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop.
Can I please recommend that you contact our support team at clickanddropsupport@royalmail.com so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store.
Regards,
The Click & Drop Team.
