レビュー (44)

総合評価
2.2
評価レベルごとの件数
  • 評価の18%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の18%は2つ星です
  • 評価の55%は1つ星です
編集日:2023年10月27日

App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues.
Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative.

Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.

naturebytes kit store
イギリス
アプリの使用期間:約2年
Click & Dropが返信しました 2023年10月10日

Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team.

Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.

2023年4月11日

updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.

Olivia Victoria
イギリス
アプリの使用期間:2年弱
編集日:2023年4月4日

The update to incorporate Click & Drop App has been a disaster, as the app is not compatible with Shopify and I have now lost access to all my previous orders - if you are going to do an update and require an app download, you need to make sure the app is compatible and accessible!! I will now be forced to switch from Royal Mail, having successfully used Royal Mail and Shopify for the past two years

Update: Yes I deleted the integration upon your advice, but am unable to re-add the integration as it keeps taking me to the app download page and upon trying to download it says the app is not compatable with shopify.

School Wellbeing
イギリス
アプリの使用期間:1年以上
Click & Dropが返信しました 2023年4月4日

Thank you for your review and really sorry to hear about the problems you have had. It looks like you haven't yet tried to create a new Shopify integration after deleting your previous problematic one, which may well solve your problem. If that still doesn't help then please contact our Customer Service team team who will investigate and try to rectify the problem for you.

2023年11月5日

Not working. App suddenly stopped syncing any orders to our click and drop account.

Eas Fors
イギリス
アプリの使用期間:約1年
2023年2月13日

Doesn't add orders to click-and-drop account, all the things show that it is integrated with royal mail but it doesn't add any orders.

guardianvape
イギリス
アプリの使用期間:約1年
編集日:2023年10月23日

Worst documentation ever in an app. Spent heaps of time setting up the shipping rules so that we could automate the process, then we get to the end of it to find out that if the order contains more than one product you have to enter the postage manually. Why not say that at the start ? The vast majority of our orders are for more than one item which is why we inserted all the weights and package sizes to account for that. A complete and utter waste of time. Edit. 23/10/23. Lack of reply noted, I guess when you get too big to care.....

mythaicurry
イギリス
アプリの使用期間:7ヶ月
2023年11月3日

Have to agree with everyone else. This app is no longer working properly. It does not mark orders as dispatched on my shopify store and does not upload tracking. It's an absolute nightmare for us. We have all our social media stores connected to this app and it works fine, but it just does not work well with shopify itself. Unfortunately there is no alternative to this at the moment, so nothing we can do. Please guys sort this app out, we would rather pay and have this working properly then have it free but being absolutely useless.

Mia Ishaaq
イギリス
アプリの使用期間:6ヶ月
編集日:2023年1月31日

Doesn't add orders to click and drop account, so you still need to manually type out order details which seems to to be more work than just copy/paste and posting at a post office.

Update, while yes there has now been an update, it only displays about 7 days worth of orders, we're mostly a MTO bespoke shop with lead times of upto 7 weeks, so this still renders the app useless for us. the click and drop integration on etsy allow for all orders of any age, so why shopify is limited to 7 days i don't know.

Southshore Adornments
イギリス
アプリの使用期間:5ヶ月
Click & Dropが返信しました 2023年1月27日

Thank you for your review. As detailed in our help guide, upon first creating your integration there can be a small initial delay before your first orders import into Click & Drop, and we have checked and can see that all of your orders did subsequently import very shortly after you posted your review. Please don't hesitate to contact our support team if you experience any other issues.
Thank you for your update. For reference all Click & Drop integrations will only import store orders made within the last 7 days, but may go back further than this at the point of first creating the integration. I think it would be worth contacting our support team directly to help us fully understand your specific use case and if there is a way to accommodate it within Click & Drop.

2023年7月14日

Currently unsupported until Click and Drop roll out an update for Shopify's API - very frustrating as a small business owner. please update the app!!!!

Crumbs Box
イギリス
アプリの使用期間:4ヶ月
2023年7月27日

This well working app has been rendered completely obsolete without any warning, forcing users (including myself) to manually input orders from a spreadsheet or use a different shipping service, at least until they decide to update the app so it is shopify compatible.

Ridiculous. it's as if Royal Mail don't want to make any money and want to lose all their customers.

OLLIVION
イギリス
アプリの使用期間:3ヶ月