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Good day,
Integration (Click&Drop update & connect), keeps dropping off, and fails to import shopify orders to Click & Drop.
This has been going on for months, and I cannot get hold of anyone to work out how to fix this.
Was usually good in the past, but as of present is an unusable service.
Could someone please asssit me to fix ??
Thanks!
24 Sept 2025
Attempting to re-connect with shopify (via click and drop integration platform) is unsuccessful, as it consistently disconnects at every try.
Can you please advice why this connection has not been possible for over 6 months ?
And how this can be a probable quick fix ?
Hope to hear from you soo for a resolution.
Thank you for posting again and sincere apologies for your ongoing issues. Because your current Shopify integration was created quite some time ago it is possible that your current Shopify store settings do not match the settings we stored when the integration was originally created, causing the store connection to fail.
I would therefore recommend you deleting your current Shopify integration and then creating a brand new Shopify integration to your Shopify store, following which your store orders should start importing again.
Please let us know if you still continue to experience issues connecting and importing orders with your newly created integration.
Regards,
The Click & Drop Team.
Original Response:
Thank you for your review. It looks like your Shopify integration is currently disconnected, so if you could please re-connect it and leave it reconnected we can check the behaviour of it, including importing orders into Click & Drop.
In general though you should be able to contact our support team by email at clickanddropsupport@royalmail.com for assistance.
Regards,
The Click & Drop Team.
Click and drop app keeps disconnecting and not importing orders.
I have disconnected it to try and get it to work and now it won't reconnect. I am wasting time because of this app not importing orders.
When it does work it is great.
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue, and you should find that your future Shopify store orders should start importing again successfully.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Wont import orders consistently - pretty basic need
No app access to review settings or issues. Have deleted and readed the app but still can't get orders imported past 2024
Super poor!
Thank you for your review and sincere apologies for any issues you may have been experiencing with order imports into Click & Drop.
I can see that your store orders are now flowing successfully into Click & Drop and you have fulfilled recently using Click & Drop, but if you have any further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Help can also be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Regards,
The Click & Drop Team.
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.
If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Technical issue goes unresolved with no response from Royal Mail.
The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.
We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.
All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix.
Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.
Thank you for your review and really sorry to hear about the issue you have been experiencing.
I am pleased to confirm that we have resolved this issue, so the software should operate as you expect.
Sincere apologies for the inconvenience caused.
Best Regards,
Click & Drop team.
Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.
Thank you for your review and I am sorry to hear that you have been having issues with disconnections. We have now resolved this issue, and if you re-connect your Shopify store and other stores your orders should start importing again successfully.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.
Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like the orders are now importing as expected.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Bare bones app, but for me it works most of the time. It's convenient having the advanced customs info come through along with the customer details.
My main problem with this app is that it doesn't get the box weight from Shopify, therefore when you open the order in Royal Mail's Click & Drop website, it only has the item weight.
I have to update the weight every time to add on the tare weight.
It's a pretty basic thing that I feel this app should cover and I'm surprised RM haven't fixed this issue since it's probably causing thousands of underpayments.
Thank you for your review. Unfortunately Shopify does not provide any box/packaging weight information in the order data it provides to Click & Drop, so this is not something we can resolve ourselves.
However, we are reviewing the Click & Drop feature roadmap and will be considering enhancements in this area.
Regards,
The Click & Drop Team.
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Update - Hello again. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.
Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
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Thank you for your review and we are really sorry to hear that you have been having problems with your integration.
We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive.
We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime.
Regards,
The Click & Drop Team.
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial.
You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available.
Thanks for taking the time to review the Click & Drop Shopify integration
