Click & Drop

Not importing Shopify Orders as of today. Always glitching and often fails to generate postal label. When Ive emailed for support it's taken over 4 weeks previously.

Used to work well but hasn't been connecting to my shopify store recently and everytime I try to connect and update it doesn't work.

can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.

Was very reliable until recently then stopped importing, it seems others have had the same problem and nobody is able to fix it. Reconnecting the app has me going round in circles with no clear way of getting a fix done. Will re-review once I hear back and get support to connect as currently the app is useless and far from cost effective.

When it used to work it was great, but as of a few months ago it stopped pulling orders through unless you reconnected, then it would create a new connection each time and bring each order through 3 times.

Orders set to make as dispatched on Shopify aren't.

It's frustrating as it used to work great, why change it? I see other people saying the same and still no fix!

It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.

Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero". I am using the MPR option and It was absolutely fine until Monday 24th November and then this issue started. I have contacted the help team and technical department and no one has helped me at all. I have sent screenshots of issues and got no reply. At present I am having to send all parcels manually through send.royalmail.com, which is far from convenient when I have to enter all details manually. I have tried clearing my cache, using a different browser and deleting the app, but so far nothing has worked. Works fine for all other countries

It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.

Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected.

Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then.

The support is abysmal in general when it comes to royal mail their tracking page barley even works.

If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items.

If you book collections they constantly miss and don't show up which forces you to find a delivery office.

The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal.

If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.

Great App, pulls through orders from Amazon fine and updates the tracking.

However it does not update the tracking information for orders coming through from our Shopify store

This needs to be fixed asap as manually tracking needs to be updated in order to trigger email marketing emails and updating tracking for hundreds of orders defeats the purpose of an otherwise great app.