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My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I put in Royal Mail settings.
My listing description is nearly 3000 characters long, so summing it up with the first 45 charters, produces a completely irrelevant goods description.
This takes a great deal of time to correct and may lead to errors when I forget. If I forget it will slow down customs greatly, as it doesn't fit at all.
I could vaguely understand if it was the product title. But not the description.
I don't know if the fault lies with this app, or Royal Mails side. I just know its not something I can fix.
Absolute rubbish, works well for a week, then stops you from being able to make payments on card. Called RoyalMail Click & Drop Technical Team, said nothing they could do and had no clue why its happening, completely useless. Might as well not have them there....
Now I have to go back to royalmail.co.uk and fill out all the details manually, this is a joke. waste of time, avoid. Just wasted an hour...
Hi there, thank you for your feedback. We’re sorry to hear about your experience.
Please note that payment-related issues are not associated with the Shopify app, if your concern is specifically related to the Shopify integration, our support team will be happy to assist you.
Please contact us at clickanddropsupport@royalmail.com.
Kind regards,
Royal Mail Click & Drop Support Team
Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Hi, thank you for your feedback. We’re sorry to hear about your experience.
If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active.
If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch.
If you continue to experience issues after completing these steps, please contact our support team at clickanddropsupport@royalmail.com, and we’ll be happy to investigate further.
Kind regards,
Click & Drop Support Team
Not importing Shopify Orders as of today. Always glitching and often fails to generate postal label. When Ive emailed for support it's taken over 4 weeks previously.
Hi there, thank you for your feedback. We’re sorry to hear about your experience.
From our checks, your Shopify account appears to be connected correctly. Once orders are received from Shopify, they should automatically flow through into Click & Drop.
Please accept our sincere apologies for any inconvenience this may have caused. If you need any further assistance, our support team will be happy to help, please contact us at clickanddropsupport@royalmail.com.
Kind regards,
The Click & Drop Team
This app sucks, doesn't fetch complete orders from shopify. fetch some orders from Shopify and left some. Even after too many efforts it doesn't work and we need to manually import orders. This takes a hell of time.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
Inconsistent and infuriating.
One day orders will sync nicely, on another day there'll be no sync and/or the whole thing is disconnected. It's not as if I'm processing a zillion orders at a time, either.
Typical $BIGCORP attitude from Royal Mail; never our fault - guys, if you're introducing breaking changes to your API this often then YOU'RE DOING IT WRONG, and liasing with the app developer works wonders.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
never upload any order to royal mail at all
Stops pushing order over to click and drop .. Manual order always glitching. I have disconnected and connected again a few times and the people still the same. This is the worse app ever
**Edit: Problem resolved!
Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
Thank you for your updated review, and we can also see that your connection issues have now been resolved and your orders importing successfully again. It is great to see that you value the integration so highly.
Please accept our apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Hi there,
Thank you for your feedback. We’re sorry to hear about your experience.
If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active.
If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch.
If you continue to experience issues after completing these steps, please contact our support team at clickanddropsupport@royalmail.com, and we’ll be happy to investigate further.
Kind regards,
Royal Mail Click & Drop Support Team
