Avaliações (40)

Avaliação geral
3,4
Pontuação por nível de classificação
  • 65% das classificações são de 5 estrelas
  • 10% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 8% das classificações são de 2 estrelas
  • 18% das classificações são de 1 estrelas
Editado a 17 de abril de 2019

Honestly, I am thoroughly impressed by Clyde. My products were approved in minutes. The app is very easy to use, looks fantastic, and their customer support is outstanding. The CEO himself called me to see how it was going! Just wow.

My Fitness Direct
Estados Unidos
4 meses usando a aplicação
5 de junho de 2019

Top-notch customer service & product! The Clyde team worked closely with us to answer a variety of edge-case questions and get things setup. I've already recommended them to friends, and would be happy to do so in the future!

Soul Ceramics
Estados Unidos
4 meses usando a aplicação
24 de setembro de 2018

Clyde tech support answered my questions and made adjustments to my product page. Highly recommend..

KD USA Enterprises
Estados Unidos
3 meses usando a aplicação
9 de outubro de 2018

Clyde has amazing customer support. They are great in responding any and all of our questions and the intergration of the app has been super easy and quick.

EVOGimbals.com
Estados Unidos
3 meses usando a aplicação
12 de dezembro de 2018

This app is visionary. A real game changer. Setup is painless and the support team is extremely responsive and supportive. You should definitely try this app if you sell high ticket items. I'm glad to finally see a product protection service built for the Shopify community. I WILL update this review post-launch.

Vidlogix
Estados Unidos
2 meses usando a aplicação
28 de agosto de 2018

This app is the best! Easy to integrate, white label and deploy on your store. Competitive pricing on warranty options seamlessly integrates into your check out process and an application that is essential for what we sell!

Broome And Greene
Estados Unidos
17 dias usando a aplicação
21 de julho de 2022

I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.

lilimolly
Reino Unido
10 dias usando a aplicação
Questão respondida por Cover Genius 26 de julho de 2022

Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it looks like our support team has been in touch with you after you installed our app and you're progressing through your onboarding experience. At this time, we are able to offer plans to your customers based in the US and Canada, but we'll be sure to be in touch once we are able to expand into other regions! Should any stones be left unturned at this time please reach out to us at support@joinclyde.com and a member of the team will get back to you within 2 hours.

27 de junho de 2020

they aren't accepting new accounts for 6 months. Something they don't tell you unless you reach out to the support team after wasting hours of your time trying to install and integrate the app.

JettyGemTrust
Estados Unidos
3 dias usando a aplicação
Questão respondida por Cover Genius 16 de fevereiro de 2021

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive a personal follow-up from our Sales team within 1 business day after installation of our application to ensure eligibility and coverage compatibility. Have a question? Contact support@joinclyde.com.

25 de agosto de 2019

I really wanted to offer extended warranty for my products. Unfortunately, it was not a match made in heaven. Given my lower price point for the niche and focusing only on mobile audience market, as soon as I launched, my conversion dropped completely and upon deleting the product, the sales picked up again. YMMV. Personally, I always purchase these warranties and benefited from it. But my target audience see otherwise.

GravityDock
Estados Unidos
2 dias usando a aplicação
13 de abril de 2023

It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!

bazaarmart.net
Estados Unidos
Aproximadamente 3 horas usando a aplicação