CM Commerce: Email Marketing

I just started a new journey with CM Commerce. So far so good. It is easy to install and set-up. I will come for feedback when I start using.

Great product (when it works) but their support team is extremely slow

the app is really awesome, its perfect, i recommends it for all online store owners

Great app, but in this day and age of email inbox's bulging at the seams with unwanted messages I'm not about to send the equivalent of 2 emails confirming a purchase to my customers.
For me, as a consumer, nothing is a bigger turn off than a company sending me too many emails that I then have to sift through to find the important ones.
As a result, even though I love the design of the email the app generates, I've had to turn it off.
Look forward to getting it back once I can switch off the Shopify automatic email confirmation.

Like the coupon and feedback on the receipt but the "You might also like" needs to be customizable. It never recommends what we think would be a good recommendations.

It's a good app and I really like using it, it just sucks that it doesn't overwrite the default Shopify receipt emails, so the customers get 2 emails which can be a bit annoying. Hopefully, this can be resolved soon.

CM commerce is great. They have great customer service. It is a really great add on to any online business

I believe I have enough information to move forward with, it is frustrating that there is no one to call for help, no chat, and if you do ask a question, it will not be right away. I previously left a bad review because I was not finding the direct answers I needed I still admit it is frustrating trying to work real-time problems via delayed emails. Having an issue and possibly having to wait up to 3 hours to get a response if you have a major hang-up is not ideal for a website-ran business. I hope this company will change its approach to supporting its customers and at least provide some one-on-one, real-time support in getting started and understanding what can or can't be done, and how you can accomplish certain things. I've raised it to 3 stars in hopes that the information I was given is accurate and will help me accomplish what I'm attempting to do.

Like the app and the interface, but my first impression was not the best because:

#1 the "receipt" shows up in google's promotions tab

#2 it doesn't automatically disable shopify's receipt notification, so customers are technically getting two receipts, which could lead to confusion

I am still learning how to navigate and use this so I do not have an objective review to leave here.