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Great app, but in this day and age of email inbox's bulging at the seams with unwanted messages I'm not about to send the equivalent of 2 emails confirming a purchase to my customers.
For me, as a consumer, nothing is a bigger turn off than a company sending me too many emails that I then have to sift through to find the important ones.
As a result, even though I love the design of the email the app generates, I've had to turn it off.
Look forward to getting it back once I can switch off the Shopify automatic email confirmation.
Very rude support, I asked them to use my mail list because people who have Abandoned Cart also checked "Receiver Promotion Offer" I got an answer from them that the Checkmark is not strong. I don't know how "strong" the checkmark should be, next email I received that they are going to delete my account, which I found very dangerous and rude. So sad I had a good opinion about them. Very disappointed. Do not use them because whatever they don't like they may delete you or lock your functions.
Thank you for your feedback and I’m terribly sorry to hear that you had a negative experience. We’ve reviewed your support tickets from last Friday and replied directly, and wanted to also reply here to further clarify the situation.
We'd like to note that no way did we threaten to cancel your account for you. You said “I lost the point use Conversio for my Marketing needs.” at which point we let you know how you could cancel if you wanted to (by deleting the app from Shopify). We apologize if this wasn’t clear, as we in no way intended to convey that we were going to cancel on your behalf. Your Conversio account has remained active.
Your initial ticket, where you mentioned no longer finding value in the platform, was concerning sending additional marketing email campaigns to people who had abandoned a cart with you but who had not officially opted into receive email marketing. This type of email campaign would be considered spam, because the individuals who have abandoned a cart, and never completed the purchase did not explicitly opt in to receive email marketing from you. Sending emails to people who haven’t consented to receiving them is against various email regulations and laws, and can also have a very negative impact on your sending reputation.
We’re more than happy to work with you on sending emails to your subscribers, and to further help you to optimize your account. You’re always welcome to reach out to our team directly at help@conversio.com
has a lot of mistake when you are trying to do your messages. specially the notification.
This is the 2nd day of trial version. I am astonished with the live chat customer service of Conversio. As i told to her , Julia is a great customer rep . She was with me around 15 minutes to set up my DNS setting for the Newsletter Add-On of Conversio. I handled all the settings and started to use it. If i will buy that 50% will be because of Julia's great customer support.
This is really helping us drive sales, we use it on 2 of our stores and its helping both of them to get customers to revisit their carts and make purchases.
So far it's pretty great! A bit pricier than I would like, but the functionality seems really detailed, so if it makes a difference to my business it's worth it!
Really cool app with top notch customer service! It's also very easy to set up and use.
Like the coupon and feedback on the receipt but the "You might also like" needs to be customizable. It never recommends what we think would be a good recommendations.
Awesome App. Especially since it is genuinely free. Since it is free and so awesome, I feel horrible asking for anything else. However, it would be incredibly awesome if an image of the item that was purchased could show up on the item line in the receipt. If you guys would implement that, I think it would be absolutely perfect and you will get the last star.
It's a good app and I really like using it, it just sucks that it doesn't overwrite the default Shopify receipt emails, so the customers get 2 emails which can be a bit annoying. Hopefully, this can be resolved soon.