Avaliações (1 157)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 87% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
5 de julho de 2024

The customer support team is very slow to respond when problems arise. I've been stuck multiple times, and the lack of support is frustrating. There are also bugs in the software that customer support doesn't seem to know how to solve and they just don't respond to my support requests. Don't expect quick response times if you decide to use CM Commerce.

PierrePark
Estados Unidos
Aproximadamente 1 mês usando a aplicação
4 de julho de 2024

Need to pay to test capabilities...yeah right.

Herbs and Supplements
Estados Unidos
3 minutos usando a aplicação
26 de outubro de 2022

While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts ...

Love that Bag etc - Preowned Designer Fashions
Canadá
Aproximadamente 7 anos usando a aplicação
Editado a 4 de setembro de 2023

The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store.

We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of ...

Maas Polish Australia
Austrália
Quase 7 anos usando a aplicação
Editado a 1 de agosto de 2022

This was a great app and great company until they sold out to CM Group. Ever since then the price has gone through the roof and their support is what would expect from a corporation that really only cares about money and not their customers. After 6+ years we are moving on as there are ton of cheaper apps out there.

Textualtees
Estados Unidos
Mais de 6 anos usando a aplicação
Editado a 19 de junho de 2021

Support is awful! They take days to respond. An app with all these features NEEDS to have a chat system.. The backend is really easy to use. NOT iOS friendly at all! Very expensive/ if you are not using all features. Not happy. Links are not working and no one has responded in 2 days

Buddhapants 2
Estados Unidos
Mais de 5 anos usando a aplicação
28 de janeiro de 2020

Great app before it was sold. The pricing has been tripled and no worthwhile features have been added. Despite using this product for 4 years we're moving on.

Swish Embassy
Canadá
Mais de 4 anos usando a aplicação
Editado a 16 de abril de 2019

This updated review may change provided reasonably clarity regarding the new price plan. I just prepaid yearly for the same service so I am not sure if they plan to honor it yet.

Conversio's new arbitrary price plan based on total customers rather than monthly order or email count is atrocious. Current plan is $229/mo but new plan is $800 for the best plan listed but would cover a fraction of our ...

Vapescom
Estados Unidos
Aproximadamente 4 anos usando a aplicação
Editado a 24 de novembro de 2021

Worst customer service I've seen in the Shopify world. Most businesses offer instant chat support. They always take more than 24 hours to answer any email support. I've been with them for multiple years and my newsletter feature was automatically disabled on the Monday of the BLACK FRIDAY week supposedly because of bot subsciptions to my list. It took them more than 24 hours to send me ...

Taygra Dance Shoes
Canadá
Aproximadamente 4 anos usando a aplicação
4 de setembro de 2019

Don't let the $20 price fool you, its a bill that keeps growing.. It became the most expensive app we had... WAY not worth it read conversio.com/pricing

FSWERKS
Estados Unidos
Aproximadamente 4 anos usando a aplicação
Questão respondida por CMC Campaign Monitor 5 de setembro de 2019

Hi Raffi,

Sorry to hear you feel this way.

As with other marketing automation solutions, our pricing is based on usage (i.e. directly the size of your customer and contact ...