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Work best. good support. go for it
We just installed the app today, this is what I have found after testing the app as a customer
Confirmation IVR should Take Store Name
Confirmation IVR should keep repeating at least for 3-4 times. As the for first time 8 out of 10 times customer will not be able to understand what is happening
Because of these two missing features, I am taking away 2 stars. I will use it for a week before we take a final call to use this app or Not.
Please let me know if you could add these two features.
[Revised] App has evolved and worked great for us, we have been using it for years now.
Thank you for your review.
Among these 2 features, We are providing 1st one - with which you can ask us to change IVR message and also we can set mp3 or wav audio file if you can provide any.
and for 2nd - IVR can be longer and it can charge you extra for longer calls. That is why we are not providing this feature at the moment.
You can write us on support@shopiapps.in in case of any issue. We are happy to help you.
My clients turned down due to this app.
I've lost so many orders because of the Non-confirmation of COD orders. It is so tough to bring clients to your website, because of poor apps, all efforts go waste
Sir,
There is some misunderstanding that our app affects COD orders. Our app is not performing before client comes to your store and complete the orders. It will make call and SMS only after customer has placed a COD order on your store.
And there can be any case, where customer is picking up the call and entering valid input, not picking up the call OR entering wrong input. Anything is possible as customer's end. We can not handle that part.
Please write us back on support@shopiapps.in , so that we can do further conversation and get doubts clear.
Thanks.
The order has no verification mark, tried to contact customer service and no one responded, I don't think I will consider using it!!!
Hi,
As discussed over all, you are using our application since last 5 months without any issue. it is working alright. And there was a confusion which is clear now.
We are answering each and every support request / emails we receive. There might be some misunderstanding. Write us on support@shopiapps.in in case of any query / concern.
Thank you.
After confirmation otp, on thankyou page its showing you will get a confirmation message soon & no such option to trigger any message on panel, i called this a fraud service provider. Better away from this kind of app.
Hi,
As discussed during chat, App is working alright.
But still as you said, you want refund and we asked for time. So that once option to refund will get appear at our end, we will make it immediately.
Also we've refunded already your spent amount on that same day.
Thanks.
I use this app it is very helpful for my business ..I recommend to all of you, If you are selling on COD mode then, please add the app on your admin panel.
Amazing application, working wonders for us.
Thank you very much very effective and very easy to setup
This is really helpful for people in India doing COD to verify orders! Kindly use it and SMS is low.cost but calling is expensive.
Thanks for posting a review. As the service we are providing is depended on third party calling API. And so, we need to follow their pricing structure.
You can write us on support@shopiapps.in for any further query you have.
Thanks again :)
This has automated COD order confirmations and made the process seamless. It has a simple setup and reasonable pricing. Thanks.
I appreciate the time and guidance provided by the support team of the app.
They make sure that your queries are resolved as quickly as possible.
A feature of IVR repeating the instructions if the customer doesn't provide a response is missing.