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This App is just awesome. One of its kind.
Really wanted to use this app but I could not get it to work. Called into shopify 4 times who also contacted Sovi and they replied to me a day later. I let them know that I had a firm deadline and they were still slow at trying to fix the issue. I wanted them to at least try to fix it before I was charge to see if it was worth it. I'm sure I'll still get charged even though I deleted the app since I could not get it to work.
UPDATE!
After finally working with the developer, my coming soon page is set up and ready to go! He was super helpful from there. Thanks so much Stephan!
Love this app! Super user-friendly and has all the necessary tools you need to make a clean "under construction" page. It's the app you didn't know you needed!
The background slider is lovely. The app is very intuitive to use. It is a major disadvantage that the desktop background words, or the mobile-optimized version, but not both at the same time.
1. Poor customer service
2. Killed a prelaunch sale due to an issue that didn't let me disable the page
Support was so helpful especially with building my landing page for me! This app has super simple designs which is great for new stores just launching.
Thanks for the kind words! Always happy to help.
Best,
Anton
Co-Founder & Merchant Success Lead
A difficult interface at first. hard to understand what you're actually changing as you go. I'm having problems changing font colors on my cart which should be pretty easy. Also, when I try to enter my main site using the protected password nothing happens. Will probably cancel before the free trial expires
I was having a little trouble, so Stephen and Anton reached out to me to help and created the perfect Coming Soon page for me! PERFECT!!
Thanks!
Penelope
UPDATE: I have heard from Stephan about the issue, he offered to help find a solution or give me a full refund. Unfortunately, I had already found another app to use. But I do appreciate him reaching out (several times) and trying to make things right and ultimately refunding my money...because of his effort I'm bringing my rating up.
Before purchasing,I sent in a question - that was answered pretty quick. Purchased the app and between myself and a developer I'm working with, we've sent a total of 4 emails about an issue and we've received ZERO response. I went with this one, and paid a little more for it, because of the functionality that it claims to have - but doesn't. I would not recommend using this app or any other created by Sovi Creative due to the lack of customer service for customers that have already paid, customer service was great before I purchased it.
Neither of the two themes available on The Coming Soon app work. I've sent 3 emails with no response. I decided to delete the app because it was useless and none of the changes I made appeared on the preview or the actual site. The page is still visible to EVERYONE who visits my website, and I have not launched my coming soon page. After deleting the app and downloading another, it is still there. I need a solutions so I hope someone from the company sees this and can help me as soon as possible.
Thanks, Isabel
Hi Isabel,
Although we replied directly via email about an hour after your issue, I wanted to briefly follow up on this review in case others are running into it as well.
The page referred to in this review is actually the Shopify password protection page, not the Coming Soon page built by this app. This is why you were still seeing it even after deleting the app and installing another. To resolve this issue, you need to first disable the Shopify password protection page, which can be done by following these instructions: https://help.shopify.com/en/manual/online-store/os/using-themes/change-the-layout/password-page#remove-password-protection-from-your-online-store
Thanks!