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Using "coming soon" feature somehow turned on the "sell when product is out of stock" option on my listings, costing me a lot of credit card fees and frustrated customers when I had to refund the orders, since I sell one-off items.
This happened on two of my product drops.
Support is horrible. They will never respond to support requests. I think they just leave this app up without updating it.
Stop gaslighting as well. We opened a support ticket through the application, and also sent an email directly to your support email you list on the application page.
Thank you for your review.
We never received any support requests from you. Our support doesn't use auto-reply. Are you sure you tried to contact the right company?
Please contact our support at info@gravitysoftware.co.uk . Our team will resolve any app-related problems for you. We are awaiting your email.
We don't try to act like victims. Our job is to support our merchants. We have seen your review and we replied to you trying to help. If you need assistance please contact us via email provided above. Please send some examples of products so that we can reproduce the issue. Our team will investigate the problem and help you to resolve it. Thank you.
Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.
The program does work but the huge problem is when you put an item to "coming soon" the program automatically puts the item "inventory not tracked" This caused a HUGE issue because on other sales channels it didnt show up as "sold out" or "coming soon" BUT allowed them to BUY IT! We sold 400! of something because they were able to purchase it via a different sales channel. This was VERY BAD. The program should NOT automatically set the item to "not track inventory."
Thank you for your review. We are investigating the problem now. A member of our team will contact you shortly.
I have a question before installing this app. Is the 'coming-soon' label pre-set or can this be changed to anything I want it to be, within reason?
Hi,
Thank you for interest in our app.
You can change the text as you wish. There is an option in the app admin panel to add a custom text for coming soon products and pre-order products. Please let me know if you have any further questions or need any assistance.
Kind regards,
Magda
The app is pretty good! It takes a little bit to save any changes in the app but it works well! I would recommend!
Thank you for your review. It's a shame that it's not 5 stars. We will do our best to improve the speed of saving in the near future.
The app did exactly what I needed it to do and the customer service was top notch, they responded quickly and directly even on a Sunday afternoon, can't ask for more than that, very pleased with the support and the results
Great product, easy to use and implement, excellent support with quick responses to any tickets! Highly recommend!
Easy to start with, not using the pre-order functionality yet, only the coming soon feature which does exactly what we need.
There were some minor alignment issues, which were swiftly and adequatly handled by support.
We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.