Commslayer ‑ Helpdesk & Chat

We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!

The best value Helpdesk you can find. I switched from a far more expensive platform and I don't miss it. Onboarding was easy and I have been able to use the helpdesk like any other. Support has been second to none with Karri helping us out promptly with any questions we had.

Not sure how they keep it free.

But I believe it is a game changer.

I've used HelpScout for many years but their pricing was getting out of control. I did the comparison for Giorgias and Zendesk but they didn't seem impressive for what they were charging.

I was happy to see a native Shopify help desk app that is free and works perfectly! Looking forward to seeing this app grow.

I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review.

The devs are committed to making this better, every day.
I am a fan of the devs, and I am convinced they share a passion to make a world class product.

Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production.

The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team!

I will continue to update this review, with honest feedback.

We have previously used Re:amaze and Richpanel, and this app is better. The way the AI is integrated is great. Really happy with it and have already been recommending it to people. And given its free, its a no brainer! Also its great not to have 'powered by richpannel' on every single support email.

So far so good. This is my first time using a CX software so don't know much about what to expect. Only thing I know is that is being very helpful compared to just handle tickets over email and to onboard a CX agent to support me. I don't think I am using most of the features but thanks for building this, it's been very helpful so far.

Excellent support, really really impressed, would recommend to all

Very easy to use interface and great support. 5 stars!

Great app to help with customer support! Karri, the co-founder, is also super helpful! Excited to see this app continue to evolve and improve!