Amazon Connectr & FBA Sync

This is an unfair review. Our app never deletes, unpublishes, or overwrites products without user action. We have log records to prove that you manually deleted and pushed products using the app dashboard.

We, however, own up to a bug in the app due to which unwanted products got pushed in your store. Our team quickly fixed it and ensured it does not repeat.

Thank you for taking the time to share your feedback! We appreciate your honest review and apologize for any inconvenience you've experienced with the app's performance.

Regarding your suggestion about selecting more than 50 products at a time, and adding filters for easier brand management, we'll certainly consider these enhancements for future updates.

This is an unfair review by folks from Andyanand.

It appears there might be a misunderstanding, as we have no record of a support ticket being raised for the issue you mentioned in point 1 and 2. We are committed to resolving any problems our users encounter, and to do so, we need more information.

We did send an email seeking clarification on the app features but have not received a response yet. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.

Thank you for taking the time to leave us a review. We sincerely apologize if you’ve had a less than perfect experience with us.

Your critique is valid - we did have a bug with the fast sync service which prevented syncing of products for a few hours. Our technical team has fixed the problem and everything is working alright again.

If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.

Thank you for taking the time to leave us a feedback. We sincerely apologize if you’ve had a less than perfect experience with us. We’d love to talk to you more about your issues and hear your input so we can work on it. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.

The the app imports highest resolution images from Amazon. Sometimes due to the way the Shopify store theme is designed, the images can appear to be smaller.

The app imports all the images of the parent item and one image per variant item. This is done intentionally because of the way Shopify displays images, which is different from Amazon. Unlike Amazon, Shopify loads all the images of all the variants together on the product page. This slows down the site and makes it crowded.

Our entire focus is to make it easy to help sellers on Amazon manage their Shopify store.

This is a completely unfair review from the folks at ever-hot.com.

1. They first installed the app on Dec 22, 2020, and then uninstalled it on the same day. The 7-day free trial expired on Dec 30, 2020. Then they re-installed the app on Jan 11, 2021, by accepting the app charges that clearly showed no trial period. Hence, the store was automatically charged by Shopify on our behalf.

2. Instead of raising a refund case with us, they emailed at mailer@shopify.com and expected us to refund the amount automatically. Mailer@shopify is a no-reply email ID that does not forward the emails to us. Our support email is support@connectr.freshdesk.com.

3. When they did not get a reply from us, they simply left a 1-star review with no fault of us. Only at this point, we come to know about their case.
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4. We have no legal obligation to refund the amount. Despite that, we considered refunding if they removed the unfair review.
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5. Instead they think that this is a sneaky trick and threaten to leave another review! They just did that by leaving a 1-star review of our other app Shipr.

6. In the review they also accuse us of having fake reviews without any proof whatsoever. This clearly shows their malicious intent. All the reviews that we have are from valid customers happy with the app.

7. Our app processes thousands of FBA orders each month. It did not work for ever-hot.com because of misconfigured settings. We were willing to assist them to resolve all the issues.

8. It is impossible for us to charge even 1-cent extra than what is confirmed by the merchant. This is because we use the official Shopify Billing system that automates the charges. Subscription ends automatically as soon as the app is uninstalled. Sometimes there is a charge after uninstall since the billing cycles do not match. All this is automated by Shopify. Anyone having experience working with Shopify apps can confirm this.

This is a completely unfair review that forced us to reply. We have all the proofs to back each of our claims.

Thank you for taking the time to leave a review for our app. We appreciate your feedback, but we would like to clarify that our app has never been advertised as a free app. We understand that this may have caused some confusion and frustration on your end, and for that, we apologize.

We take pride in providing a quality app that meets the needs of our users, and we strive to be transparent about any costs associated with our services. We hope that you can understand that the development and maintenance of an app requires resources and investment, and we have priced our app fairly to cover these costs.

If you have any further concerns or questions, please do not hesitate to contact our support team. We value your feedback and hope to continue to improve our app to meet your needs.

Thank you for your understanding.

WOW! Thank you so much for this 5-star review. We really appreciate you trusting the app and helping to share the word about us. We’re here for you anytime.