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Their customer support is the best among the other app developers, hands down. Whatever problem we had they answered pretty soon, and helped as much as they could. They even checked the codes of our theme, even tho it is not their task. A big thank you to Dimitri and all the others at the team! :)
I give 5 stars because the developers do try their best, the customer service is fast, kind, patient and helpful and the Pros, which are that the app works generally beautifully as far as I can tell and it's reasonably priced.
But not everything is peachy and rosy, the Cons mostly revolve around Judge.me, this may be more the fault of Judge.me than T Lab, but as it may.. reviews have to be manually updated PER LANGUAGE every time you receive new ones, and just as bad, if you use "review grouping" in Judge.me as I do, the system is going to multiply however few reviews you have into thousands, meaning that translating only around 350 shop-wide reviews ends up taking around 20 hours, per language.
Still, I tried quite a few of the most popular translation apps before this one, and this one so far balances price, quality and usability the best. I'm staying :)
I had something I wanted to know, so I asked a question via chat, and the answer was quick and accurate.
It's a very easy-to-use app, as all you have to do is click the mouse to translate.
Amazing app and support... You can't get more for your money... It's like 20-50 times cheaper than any other app... no hidden costs. you don't have to pay/word like other apps that will empty your pocket... all included for a monthly payment. and the support is amazing... a great staff that will explain every step for beginners...
It is a real pleasure to work with such professionals. They have been helping us grow the store since day one. They teach, explain and most importantly test a lot of things. We would give it 6 stars if it were possible! Thank you!!
Todor has been nothing but the best in terms of going out of his way to help with the translations set up - he's guiding us to make sure that we can achieve the seamless UX/UI experience for each region customers and we really appreciate this time and effort!
I am thoroughly impressed with the quick and professional support I received from the support team. They responded promptly to my queries and provided clear, detailed solutions that resolved my issues efficiently. Their dedication to customer satisfaction is evident, and it has made my experience with the app truly exceptional. Highly recommend!
Very well built app and cheaper than the others. The customer service is always helpful and nice. Thanks to Lina who helped me resolved several issues I had. Definitely recommend!
Spoke to Lina today for about an hour. She was very patient with me and explained everything in detail. Great free app!
Loving T lab since the day I downloaded it. Intuitive and very helpful customer support.