Kokonaisarvio
4
Lukumäärä luokitustasoa kohden
  • 74 % arvioista on 5 tähteä
  • 10 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 5 % arvioista on 2 tähteä
  • 7 % arvioista on 1 tähteä
Muokattu 10. marraskuu 2021

Hello there, While exuding with the power placed at my finger tips, since reviews can really help or compromise a businesses image, I am happy to provide the following review for the Contrado team. So lets start with this, Contrado markets their products as some of the finest to the finest quality, which ever the interpreter wants to interpret, my opinions from the products I have ordered are that they are crafted with the attention to details, reflecting the skills and care placed by their crafters, to provide a beautifully polished finished piece, so well done on quality Contrado. We really like the fact that after an order is placed, Contrado maps out in visual aids, every step the product goes through before getting delivered. Be it the pressing, to the sewing, and even the cutting process, customers simply click on the invoices tab under their orders section, and a window pops up, with what step of the crafting process that specific order is in. Once again, Well done Contrado, this time on orders information fluidity. Now moving forward to their customer service, re-stated this is my opinion, from my experiences, as a store business owner, I like to compare shopping around for a print on demand a lot like, looking for love on a dating app. what I mean by this is, a drop ship will usually promote their best features, it's natural to want to highlight the best qualities, a company offers, however sometimes the rest becomes a discovery after the meet. The Contrado customer service is meh, pretty awesome in my opinion(re-stated). The staff I've had the privilege to converse with, were courteous, if they cannot get to an individual in a timely manner, they offer the e-mailing option from the chat window, and in our case they've had a optimal timely response rate. Well done again Contrado, seems like you're on a roll. As I have mentioned the positives, keeping true to balance and highlighting all aspects within a review, I will leave you with this, the Contrado design interface may take a little getting used to, for us after a little practice we were able to place our designs on the products with ease, there is a server glitch that happens sometimes, where if an individual’s cache isn't cleared some of the products on the Contrado website look a little distorted, but this is only on the their website view, once it has hit our Shopify the images look wonderful. Is it a Contrado mishap, or an individuals personal web mishap, I'd rather not place blame on either and just mention it as an occurrence, so overall Well done, and good luck... Ventignua INC

Ventignua
Yhdysvallat
3 kuukautta sovelluksen käyttöä
6. toukokuu 2021

I had a connection problem after an update and they fixed it. Works amazing. Best products to design out of all the apps and love the auto publish feature. The technical team is magnificent!

Blue Daisy Emporium
Yhdysvallat
3 kuukautta sovelluksen käyttöä
Contrado vastasi 7. toukokuu 2021

Thank you for your review. It means a lot. I will forward to the team, they will be delighted. I hope you have an amazing weekend, don't hesitate to get back it you need anything.

26. tammikuu 2022

I use the Contrado app for syncing my homeware designs to my shop on Shopify. I ordered a lot of lampshades and they came really fast. The digital print quality was great in terms of colour and definition. Each one was packed carefully which is great for my customers.

Zena & Rose
Yhdistynyt kuningaskunta
3 kuukautta sovelluksen käyttöä
Contrado vastasi 7. helmikuu 2022

Thank you for your review and for mentioning our printing and packing quality. Please do not hesitate to reach out to our team if you ever need.

22. lokakuu 2021

This Contrado app is a fantastic bridge between Shopify and their manufacturing team Bags of Love. They have a incredibly large range of diverse products to put your custom designs on. The site mechanics are simple and intuitive and have been updated since I started to use the website, getting better all the time. They have their own selling platform plus great and easy-to-use links to Shopify, which is a major win for my business.
I have been using this website for a while now and the customer experience right through from the start has been first-rate. The customer service team are diligent and caring and the design team work hard to make sure they produce the best products to send out to their customers. They have all been wonderful to work with and very easy to work with and communicate with, helping to guide where needed. I would absolutely recommend this company to all (and I do!)

Glastonbury Art
Yhdistynyt kuningaskunta
3 kuukautta sovelluksen käyttöä
Contrado vastasi 26. lokakuu 2021

Thank you for your review, this is hearwarming to read. I will make sure to transfer to the customer service team as well :)

2. kesäkuu 2021

I'm truly amazed about this app! I was looking for Print-On-Demand products that are special and I found them on Contrado. The range of products is huge and I started with a few samples and I was blown away by the quality! The app is very well structured, maybe it needs a bit time for total newbies to handle it, but I don't have any problems with it. Great work, and the support is awesome, Deepa is superfriendly and very quick in answering any questions that you might have. I can't recommend Contrado enough - as you can see I'm totally excited! :)

Ahoi-Werk
Saksa
3 kuukautta sovelluksen käyttöä
Contrado vastasi 2. kesäkuu 2021

Thank you so much for, indeed, your excited (and exciting to read) review! This is such amazing feedback and if you think we can improve anything please do reach out to Deepa. She will report and we will prioritise where possible. All the best with your store, we are adding new hand-made products almost weekly so you will hopefully enjoy the range of products even more soon :)

5. helmikuu 2022

I actually feel like real people work at Contrado and they want to help and do a great job. They respond via email and check products for problems before sending them. Wow, what a great concept quality control before it gets to me or my customers! Yes. The only thing I would like to be different is any easier bulk designing process, the unique descriptor process, and more clothing with natural fiber options cotton, muslin, silk. Would also love to have an AOP womens shirt with a collar in a natural fabric (Or as an option).

BrazenEmblazon
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Contrado vastasi 7. helmikuu 2022

Thank you so much for your review. This means a lot. A member of our team will also get back to you very soon in regard to the few elements you mentioned. We also have lots of natural fiber options (silk georgette scarves, sarongs, Silk Satin slip dresses, cotton tshirts and more like vegan leather or real leather pochettes and bags, and more :) )

Muokattu 8. joulukuu 2021

I just wanted to write an updated review from my review about a month ago. Basically I became very frustrated with the product editor not working for the sizing of my dress, jacket and scarf designs and after much back and forth I felt that customer service was not taking me seriously. It was to the point that I was not able to put the products in my store after putting in many hours of work in them and spending lots of money on product samples. There did not seem to be a way to workaround the issues. Maybe I was talking to the wrong customer service people or I was being too polite. After writing a detailed and negative review here, I was contacted by Deepa from their company and she very patiently went through each of my issues, agreed that there were problems, and went back to their technical department and they made some big fixes. A few weeks later the technical issues appear to be much fixed. They seemed to take my complaints seriously. I wish that I had not had this frustration to begin with and have to rework my dress products now. But I am impressed at the level that they did finally listen to the problems and follow up over the course of several weeks. So I do believe they are responsive to customers and working to improve their app and their services. I think it is worth working with this app for the selection of unique higher end POD products. The sewing quality seems good on the products I have samples of. I especially think the bomber jackets are nice quality.

JADE & KELLY
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Contrado vastasi 26. lokakuu 2021

Thank you for your review. I am very sorry you are facing such issues. Let us look into this for you. A member of our team will reach out to you to work on all the points you mentioned. Some are already in the process of being fixed, some others we can guide you through our system and help you go faster (example when a design needs tweaking for safety measures), and a couple of other points you mentioned are improvements we can bring in. I am confident we can help you with our system. Thank you for mentioning you do love our products though we will also be happy to hear your feedback on them too.

17. maaliskuu 2021

What a journey. First i was happy easy use and great to design. Than starting alot of errors and sync problems. With alot of items made it was time consuming and horrible. I had made 1000 designs on different products. The high prices of products and many choice you stick with it with patience because you hope that all will be good. Than starts the horror i ordered 16 samples. Contrado offered to sent 1 item as sample. I made it 5 different items to check the quality. When finally get the items i was shocked to see the quality and items for the pricing they are sellin there products. A jogging bottom 88 euro and really thin material imposible to re sale for higher price. A leather back from almost 200 euro. Damage after 1 time wearing the ink came of. Imagine sellin this for a high price to your customers. This will damage your brand. After talkin with contrado they offered me a new bag and new items. Weeks are past still no new items. After some phone calls emails and live chat. I did not get any action or emails back as they say they will do. No i am done of waiting. I still did not get any reaction on my other 11 items left. I ask for money back but till today no any reaction. I payed but dont get my products. I think is strange to ask high prices for products with poor quality. And worst payed items what are not made to not send the money back. Even the items what they have told to re make and resend. I never recieved. Is not nice to do business this way. I am not a person to leave a revieuw but this had to be told. Take care of doing business with contrado. It is not what it looks like unfortanelly.

Liberties clothes
Alankomaat
Melkein 2 vuotta sovelluksen käyttöä
Contrado vastasi 18. maaliskuu 2021

Thank you for your feedback which we are looking into for you. In any case, I am so very sorry that you are facing such struggles. Some leads already: I can see that we had agreed to do some testing for you and introduce new fabric options to some of the garments which could be amazing for all of us (hence the additional time it is taking there). In regards to the bag, it was dispatched yesterday. I hope we can solve this together so you can see how much we care, how much we hare been invested so far already in not only fixing but introducing new options following your original feedback, and are very much looking forward to making things better for you. We will be in touch very soon privately as well.

28. helmikuu 2022

I am very impressed with the quality of the products I ordered with a test pattern on a duffle bag and an AOP t-shirt with the metal tin. All pretty well done and they have great support. I'm hoping this company sticks around so I can build a brand around my designs with these great products. Keep it up Contrado.

DufflebagKoi
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
Contrado vastasi 1. maaliskuu 2022

Thank you so much for your feedback, and for mentioning the packaging option as well. We would love to be there by your side and keep manufacturing for your brand in years to come. We plan to stick around so feel free to add as many products as you wish :). PS: many more exciting features coming soon :). Do reach out if you need anything. The team will do their best to assist.

28. helmikuu 2022

Contrado has the most beautiful products and very friendly support. No matter what the concern, it is handled immediately and solved promptly. For me one of the best POD providers!

Jedida The Art of Sark
Itävalta
28 päivää sovelluksen käyttöä
Contrado vastasi 1. maaliskuu 2022

Thank you for these very kind words, we're there to help whenever you need :)