Conversios GA4 & Ads Tracking

Thank you for sharing your feedback. We would like to clarify the details surrounding your experience and address the claims made in your review.

1. Timeline of Events:
Install date: 18 August 2024
Trial period end date: 28 August 2024
Uninstall date: 30 August 2024 (after the trial period)

2. Proactive Support:
On 21 August 2024, during your trial period, we sent a request for store access to assist you with any setup or challenges. Unfortunately, this request was rejected, and no further support was requested before you uninstalled the app.

3. Feedback Without Reaching Out:
Despite the feedback provided about difficulty in setting up and dissatisfaction with support, no support request was made during your trial period or afterward. Our team was fully prepared to assist, but without your cooperation, we couldn’t address the concerns.

4. Charges and Refund Policy:
As the app was uninstalled after the trial period ended, the charges incurred were valid per our policy, which is transparently outlined on our app listing page and applies to all users.

5. Goodwill Offer:
Despite the above, we offered an extended trial period of 30 additional days (total of 13 months usage) as a goodwill gesture to ensure you could fully experience the benefits of the app.

6. Regarding Fraud Claims:
We would like to strongly refute any claims of fraud or dishonest practices. We operate as a certified Shopify Partner, and all of our policies, including pricing and refunds, are clearly outlined and available to all users before installation. We have always been transparent and followed proper procedures as per Shopify's guidelines.

For reference, here are some screenshots added:
https://tinyurl.com/25bw2fns
https://tinyurl.com/27o38cjb

You may reach out to us for more details or if any assistance required.

Hello Faizan & Hammad,

We genuinely regret the challenges you've encountered with the Conversios app and sincerely apologize for any inconvenience caused. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly.

Our team has worked diligently to resolve the reported issues, particularly focusing on the inconsistency in passing customer data through GTM. We're pleased to confirm that, following our efforts, we received confirmation from your end that the integration is now functioning correctly. Additionally, we've requested specific access and details to ensure the effectiveness of our solutions.

Regarding your request for a refund, we understand your position, and while our policy restricts refunds beyond a certain period after purchase, we're fully committed to finding alternative solutions to meet your needs. We also want to highlight that we've implemented customizations tailored to your requests in GTM and for Purchase Event tracking.

Your satisfaction remains our top priority, and we're here to provide ongoing support and assistance. Please don't hesitate to reach out if you require further assistance or have any additional questions. We sincerely appreciate your understanding and patience throughout this process.