ConvertMate: AI Marketing

1/5 – Une honte, une véritable arnaque !

J’ai payé 3 800 $ pour un abonnement annuel à ConvertMate, en pensant investir dans une solution sérieuse et performante. Trois mois après mon paiement, l’équipe a modifié sa grille tarifaire : le même plan que j’avais choisi est désormais facturé 290 $ par an. Autrement dit, plus de dix fois moins cher !

Quand j’ai contacté le support pour résilier à la fin de ma période d'engement, leur réponse a été tout simplement lunaire : on me dit de désinstaller l’application depuis Shopify pour “ne plus être facturé”.
Aucune procédure formelle, aucune confirmation écrite, aucune transparence.

Je suis écoeurée.
Non seulement cette application ne m’a strictement rien apporté (aucune amélioration SEO, aucun gain mesurable, aucune valeur ajoutée concrète), mais en plus je me sens trahi et arnaqué par une société qui change ses tarifs sans prévenir et refuse toute véritable résiliation.

ConvertMate, c’est une leçon à 3 800 $ : fuyez cette application et gardez vos économies pour un service honnête et professionnel.

Boris is a great guy who responds to questions within a day. The app saves me a lot of time and provides an excellent overview, especially the blogs, which are fantastic!

I've been using Convertmate for about three months. I would give it 5 stars, but it only supports SEO for one language and one target country, or requires changing the primary language of my shop, which isn't recommended. Despite that limitation, it saves me a tremendous amount of time and effort, making the price worthwhile. However, the upgrade from the scale plan to the next tier is quite steep, which is part of why I rate it 4 stars. A trial period for upgrades would be beneficial, but since SEO is a long-term strategy, you likely wouldn't see significant differences between plans within just 30 days.

Absolutely Disappointing – Zero Support & Complete Waste of Money!

I rarely write negative reviews, but I feel compelled to warn anyone considering Convert Mate for their Shopify store. After spending a month trying to get this app to work, I’m genuinely baffled at how they have any positive feedback at all.

First off, the app simply does not deliver what it promises. I installed Convert Mate with high hopes, thinking it would help streamline some marketing processes and bring insights to improve ZenithEndure.com. Right from the start, it was buggy and unintuitive—multiple features either didn’t work at all, or they were so poorly implemented that they were unusable. Scheduled reports never sent, and when they did, the data was incomplete or delayed to the point of being irrelevant. I spent hours trying to troubleshoot and reading through scant documentation that just repeated generic instructions with no real solutions.

But the absolute worst part is the customer support—it’s non-existent. After hitting a wall with the features, I reached out for help thinking a quick response or guidance would resolve my issues. No reply. I rated the app 1 star hoping it might prompt a reaction. Still nothing. Over the course of 30 days, I’ve submitted tickets, emails, and even tried reaching out on social media, and to date, I have not received a single response. Not a “thank you for reaching out,” not a “we’re looking into your issue”—nothing! It’s as if customer support is a myth.

Honestly, this app is a trap for small business owners like myself—promising easy DIY solutions but delivering nothing but headaches and regret. I feel like I’ve just thrown my money away for absolutely zero value. There are far better apps out there for your Shopify store, with real support and features that actually work.

Save your time, money, and sanity. Avoid Convert Mate at all costs. I wish someone had warned me before I wasted so much energy on this useless app.