ConvertMate: SEO, Feeds & CRO

Hi Jack,

Thank you for sharing your feedback. I'd like to clarify a few important points for full transparency:

At the end of your free trial (without any fingerprint), you chose to switch to a paid plan on April 2nd.

After switching to a paid plan, you actively used the app’s features, including generating SEO fields for your products.

Our refund policy, which is clearly stated, allows refunds in cases where the app was not used. However, in your case, actions were performed within the app, making the charge valid according to our terms.

We explained this thoroughly during our conversation and even offered to extend your access free of charge, which you declined.

While we always aim to be fair and flexible, we also need to ensure consistency and honesty for all merchants.

We genuinely wish you and your store all the best.

— The ConvertMate Team

Thank you for your thoughtful review!

We're thrilled to hear that ConvertMate is already saving you time with your extensive product catalog. It’s great to know our team’s support and continuous improvements are making a positive impact.

If you have any suggestions or need further assistance, we're always here to help. Here's to even better results in the future! 🚀

Cheers,

ConvertMate Team

Hi Trendsrocket,

Thank you for sharing your feedback. While we value all reviews, we feel it’s important to address some inaccuracies in your assessment of ConvertMate.

First and foremost, we did not receive any messages from you during your trial period, despite having a highly skilled customer support team available 24/7. Our team is dedicated to assisting merchants with any questions or challenges, typically responding within minutes. We believe that direct communication would have allowed us to address your concerns and provide clarity about our platform and its capabilities.

It’s also worth noting that you approved all the suggested changes we provided for your product and collection pages. Approving these optimizations indicates confidence in the changes and their potential to improve your SEO performance. Furthermore, as you are still within the free trial period, there have been no charges for your use of ConvertMate, so it seems premature to evaluate the ROI or comment on pricing.

Our platform is designed to help businesses, including small and medium-sized enterprises, achieve measurable growth in traffic and sales. Many of our merchants have seen substantial returns, with some even reporting transformative results. The subscription pricing reflects the advanced technology and proven strategies we employ to deliver these results.

We also prioritize accessibility and transparency. Our onboarding tours and in-app guidance are available to help merchants explore the full range of features during the trial, ensuring they can experience the value ConvertMate offers firsthand. While we understand that results take time, our platform has consistently proven its ability to help businesses grow.

We’re more than happy to discuss your concerns further and assist you in maximizing the benefits of the trial. Our ultimate goal is to empower businesses with effective, automated SEO solutions that deliver real, tangible results.

Best regards,
The ConvertMate Team

Thank you for your feedback. We are glad to hear you like what you have seen so far.

Our pricing reflects the value of a platform that manages all aspects of SEO while providing tailored support to users.

SEO typically takes around three months to show meaningful results, and with time, many of our customers have seen significant improvements in organic traffic, as reflected in our 5-star reviews.

This tool is designed for merchants who want to grow their organic traffic and reduce dependency on rising ad costs. Compared to traditional agencies, and given our track record of results, we believe our pricing offers strong value for a comprehensive SEO solution.

If you have any questions or need assistance maximizing your results, please do not hesitate to reach out.