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Bad service, slow responds, not refunding to me when it had been requested to remove and continue charging me. Requesting to stop using the apps just before Shopify billing dates, mentioned to remove within 24 hours but never removed and codes are only remove after 3 days which is after Shopify billing dates but continue to charge even codes is removed. Why are you still charging when we have sent a request to remove the Aps? If you are going to charge us and doesn't allowed pro-rate basis, why are you removing just after charging us with the Apps fees?
Hi Carmen,
As per your communication with the Shopify Support agent as well, we are not responsible for deleting the app from your Shopify admin, it has to be done at your end. On your request the app codes were successfully removed by our developers on your store and they had also informed to remove the app to stop the next monthly subscription charge. It was, as per the Shopify's monthly billing cycle that the app subscription charge was already initiated.
Having said that Shopify has already resolved this issue for you. Do let us know if you need any further assistance with the MLVeda apps. We would be right there to assist you :)
Happy Selling!
Cheers,
Reshma
Customer Success Manager | MLVeda
This app is always helpful for all the prices that I'm uploading for different countries. Sonali was very helpful, as always, and the app is working neatly.
We at MLVeda, thank you so much for using our Geo pricing app. It was our pleasure to assist you.
Wish you all the success for your venture. :)
~MLVeda Customer Relation Team.
Works well for what we need. The support is also quite responsive and has fixed any issues we have had.
We have very good experience with this app, using it since 2017. Support is super fast and helpful, thank you.
Harun was very helpful, polite and quick in resolving my problem. Thank you, i am very happy with this app and assistance i get whenever i need it.
Great app. I had an issue with some of our products and Vijay was able to help me with only one email. Very efficient.
My experience of working with MLVEDA team is always amazing, especially with Shaba who addressing my questions and assisted me immediately! Thanks to the great team and the app thta makes our life easy!!!
App works very well but can be troublesome when updating themes. Additionally, it requires a bit of manual work. Nonetheless, it has a simple UI and acts extremely well for what it's designed to do.
The app is great, does exactly what they say and the customer service is excellent! Fast response and solutions!
Not only does the app work great, the customer support is wonderful. I always receive replies to my questions within 24 hours and they are always ready to help. The app works exactly as intended and solved all my issues.
