レビュー (682)
絞り込む
-
評価順
great application and great support. Vijay has been quick and patient enough to respond and answer all queries we had and product delivers on what it says.
This is one of the only apps that I could find to accomplish what we needed. We were looking for an app that would enable us to offer different PRICES for different COUNTRIES in order to accommodate for differing GDPs. The app is a little confusing but they set it up for you on start. It can be finicky and customer service is by email only unless you can accommodate off-time calls. We had issues with it converting our prices twice but were able to fix that issue and it works. Again, it is one of the only apps with these features.
Thank you, Shaba! Support helped resolve the issue. They only work during business hours, but I would advise them to switch to 24/7 technical operation.
This app works well. The support team always answers your queries. We use this app for our website and would recommend if you're an Indian seller.
It really does offer the option of being able to set prices in preferred currencies for different target countries, which is a great solution if you wish to sell worldwide without having to turn off customers with shipping charges. However that said, one must take into consideration the default currency your store is set to and how it affects your shipping pricing strategy, relative to the market and the currency you wish to price in. Otherwise, a wonderful solution!
Update 2:
Our main issue has been solved in a VERY timely manner, ONCE we managed to get someone working on it, which took a longer time than it should. Customer support is just ignoring us now. Ten days an 0 reply to our support requests. My conclusion is that you shouldn't count on support to solve your problems once you're a paying customer. I have to lower my review now.
The app is just fine and a life saver for us, that hasn't changed. After having dealt with support for real though, we have two outstanding issues including a serious one affecting customer invoices that have stalled in support without any progress for days. ------ Initial review, still valid except for post sale support ----- This is the only app that allows us to do proper cross border sales. It handles multi location warehouses, with enough granularity that we can make sure customers order products at the right price for their location.
The hiccups we had when setting up were quickly resolved by the very friendly and efficient team (bear in mind you have to deal with the time zone difference).
They offered 2 free setups (including one after a theme change) which is perfectly fair.
I booked a demo call to talk about the issues we had (rather than a real demo) and found the developers had a good grasp of our support history, were extremely efficient and proactive. All problems were solved within 24 hours.
All in all, we are extremely satisfied with the plugin and the developers.
Hi Fabrice,
We apologize for the situation that you have faced. Our customer success team work very hard to make customer experience the best one before and after sales both. Each and every customer is really important for us.
However, in this case somehow the ticket did not reopen when you shared your query and hence it was addressed a bit late. We are extremely sorry about that!
Also, I have checked that developer Sagar is looking into your current issue. Do email me at reshma@mlveda.com if you still face any concerns and will surely be there to assist you accordingly.
Also, feel free to share any queries related to our app at support@mlveda.com.
Happy international selling! :)
Cheers,
Reshma
Customer Relationship Manager
Super Quick Support. Still in trial period and browsing of what this app can and cannot do. but overall satisfied with their help desk whenever we have question
Great support and prompt service at minimal time possible. Hope to get the best possible after service like this ever.
nice
Just installed this app. Already had multi currency checkout and auto currency apps which worked like charms.
Reshma provided great support through a Hangout call and shared screen.
Multi country pricing all seems to be working properly! To be monitored and updated in the future.