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my free trial ended on 17 May(Today). However, I cannot cancel the bill and unfreeze my Shopify store until I pay for the app. I did not even use the app. That is frustrating.
Hi there,
We are sorry to hear that this issue happened and understand your frustration. We would like to clarify that the billing process for Coupler.io Shopify app is tied to Shopify's billing logic. In situations where a payment is missed, Shopify freezes the store until the bill is settled. Please feel free to check more here: https://community.shopify.com/c/payments-shipping-and/frozen-account/td-p/2566405#:~:text=If%20you%20missed%20paying%20your,settle%20your%20bill%20with%20Shopify.
In your case, it appears you installed and started the subscription for Coupler.io Shopify app on April 3rd. The trial period was ending 14 days later, on April 17th. It looks like the trial wasn't canceled before it ended, and the subscription was only canceled on May 15th. As a result, Shopify froze your account due to the unpaid amount, which is an automated process by Shopify.
We apologize for any inconvenience this has caused you. However, we would like to highlight that the billing procedures are in line with Shopify's policies, and they are designed to ensure the smooth functioning of all integrated apps.
We have taken the needed measures on our end to ensure your subscription with us is canceled and there is no longer due payment.
We would recommend reaching out to Shopify's support team for further assistance in resolving any matters related to your Shopify store. Please feel free to contact us if you require any additional support or information regarding our app.
Thank you for your understanding.
no free plan as advertised + only way to cancel is by writing support. wasted 10 minutes on this
Thank you for bringing this to our attention and for taking the time to leave us a review. We assure you this is not the level of service we strive to provide to our customers.
Note that Coupler.io does not offer a free plan, rather a 14-day free trial that's mentioned on our listing here and on our website.
Please also be advised that it is possible to cancel a subscription, as well as delete your account, even if on the trial, at any time from the Billing and Settings section of the app, respectively.
If you found a free plan mention elsewhere or want to share any other concerns, please reach out to us directly at contact@coupler.io.