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Support has helped with many workarounds which is appreciated.
Hi there,
Thank you for sharing your feedback.
From our support communication, we know you need to pull new vs returning customers data from Shopify. We agree that the ability to pull this data directly would be beneficial which is why, as per our communication, we will take your request into account when planning the next steps for our development team. In the meantime, there is a workaround you can use to still pull this data with Coupler.io - please let us know in case we didn't communicate well how to implement it, we'll be happy to provide further instructions.
When it comes to support - our SLA is up to 24-hour response on business days, but we are doing our best to respond as fast as possible, which was applicable in our communication as well and our goal is to improve it further.