Courses Plus

Courses Plus

レビュー (200)

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の1%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2024年5月22日

The customer service isn't great. I paid $199 a month for almost a year and tried to downgrade to the $79 membership this month. After reaching out to the support team TWO times, I was finally responded to & told it's impossible for me to downgrade without paying $199 and then an additional $79 for the new membership all in the same month. I am cancelling this month due to me being forced to pay for 2 subscriptions. Hopefully you guys make downgrading more feasible in the future for your users.

Face by Dallas Lash God
アメリカ合衆国
アプリの使用期間:約1年
Architechpro OÜが返信しました 2024年5月23日

Thank you for your feedback. We apologize for the inconvenience you experienced while trying to downgrade your subscription. Our apps billing functions according to Shopify billing policy : https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
Downgrading a subscription may require handling overlapping charges for the current and new plans. We're sorry this process wasn't clear and caused frustration.
It might be not clear in the invoice you receive but in general you don't overpay for the consumption. As it's the way Shopify handles subscriptions we can't change the logic it bills merchants with.
Please feel free to reach out back to us and we'll check together on how to resolve your problem.

2024年3月25日

Great app, very intuitive! And lots of features. Most importantly - the support team is excellent! To me, that's the difference between good apps and great apps. This is a great app!

TAG
アメリカ合衆国
アプリの使用期間:10ヶ月
編集日:2024年8月4日

This app has a very nice and intuitive layout; courses are easy to create and also easy for the students to follow. It also has a very responsive and helpful customer service staff.

The Scarlet Sorceress
アメリカ合衆国
アプリの使用期間:約2ヶ月
2024年5月18日

Wonderful customer service, help always on time! wonderful app for my eyewear masterclass. seamless integration process

FramedByTeeTee
アメリカ合衆国
アプリの使用期間:約1年
2024年7月23日

This is a great app and they have AMAZING support. I highly recommend this app.

Home and Marriage
アメリカ合衆国
アプリの使用期間:1年以上
2024年8月12日

App is simple to use on both ends. As a creator, making a course is a cinch. As a user, accessing and viewing the course is intuitive and easy. I had a few issues with buttons displaying and the customer service was great. Development team responded promptly and everything looks and works great.

Bee's Knees Knee Pads
アメリカ合衆国
アプリの使用期間:8日
2024年5月3日

This app was exactly what we needed.
The staff and developers are so helpful and always available to answer any questions and offer solutions, which makes it even better

Stringvirtuoso
イギリス
アプリの使用期間:25日
2024年8月2日

Excellent customer service and awesome app! I highly recommend.

Bodily
フィンランド
アプリの使用期間:2ヶ月
2024年6月28日

Amazing customer service, has everything I need

Proper Education Group
アメリカ合衆国
アプリの使用期間:9ヶ月
2024年5月15日

I canceled my subscription and was not able to use this app very well. The support was not very good either instead of actually helping you they send you links to help yourself. Hopefully they do not keep charging me in the future even though it has already happened once since i canceled.

LifeofSavant
アメリカ合衆国
アプリの使用期間:約2ヶ月
Architechpro OÜが返信しました 2024年5月17日

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to address your concerns :

1) When you noticed there was a charge (as you enabled a paid plan), our support team explained how to switch to the free plan. We processed your refund the next day upon your message.

2) My checks with our Customer Support shows there was only one conversation where our team reached out to check on how your project is going and we shared some additional documentation to ensure you know how to enable a specific feature you wanted to test.

If there’s any specific feature that didn’t work for you, please let us know so we can address it.