Booking App Schedule Cowlendar
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Adding available time slots is way too hard. We do not do it often, and every time we try it, we need to reach out to the customer service. We already took notes, still, can not navigate to adding specific time slots on specific dates. This app is very very hard to use!!!
I wish Shopify would have another option other than Cowlendar App to add to our webpage as appointment scheduling app. We have been using it for over a year and extremely unhappy with it.
If I could rate ZERO stars I would.
Months ago I changed my subscription down to the free one due to no longer using it.
Come to find out I have been getting charged $40 a month for months. I instantly chat with staff and am told they don’t have any access to see when I changed. They put me in contact with the “developer”. Magically hours later I’m resubscribed for the highest package and told I’m going to be charged AGAIN in 2 days. I changed it back to the free package for it still to show pending ANOTHER charge from them in 2 days. This app is hard to use. That was my main reason for leaving. It does not link easily to your site and they just steal your money. Find another app. It’s not worth it.
I’ve wasted 7 hours with them. Whenever I ask if they can do this, they always say, “Yes, we can.” Then another team member joins without reading the previous messages. Theo said they can do whatever is needed and that it’s already done, but it’s not.
We encountered unexpected charges, the developer promised to refund us but it didn't impacting our billing
Aweful to navigate - chat is quick response but don't seem to know how to ask the right questions to get your needs met. They just tell you yes we can do that without fully understanding what you want. After sharing multiple times what I was looking for, they wasted a TREMENDOUS amount of my time only to find out, oh no we cannot do this. I
I am really sorry to read your message because we genuinely tried our absolute best to help you and make the app work exactly the way you wanted.
After you left this review, we spent a lot of time together on the live chat (and through email) to understand every detail of your request.
We even shipped new features inside the app that were never part of your original plan and that we never advertised. You did not pay for these features but we still built them for you, completely changing our roadmap and reorganizing our team just to match your needs as closely as possible (and i'm proud we were agile enough to make it possible).
We also tried to reach you through every possible channel to make sure everything was clear and properly handled.
At the end of the day, we are all humans. Getting a 1 star review for things which we went far beyond what was expected is honestly quite tough.
We truly did everything we could to solve your issue and adapt the product around your expectations, with the best intentions.
If you ever want to revisit the conversation or clarify anything, I will be here to help.
I've been trying for a few days to install the app (the paid version) and need to grant access, but the email always comes up blank, no link to grant access. Shopify support investigated and saw that it's an API issue on the app developers end. Frustrating and I missed several booking opportunities because of this.
Warning : fake review (also, the review makes absolutely no sense at all)
From the best I know it's left by an app starting with M and ending with EETY
The 7 day free trial seems to be untrue for any of the plans apart from the lowest one, so just be aware if that going into to testing this app. After getting confused, I asked for a refund of the highest tier after 30 minutes as it did not do what we needed, and unfortunately, since the free trial was false, we lost the $36.99 - We reached out for a refund, with absolutely no hard feelings, but we haven't received a response in 2 weeks. Also be warned of their reply to reviews, I can see they cannot handle feedback and tend to lash out at these.
Hi there,
Leo here, the app founder :)
I just want to let you know that billing is 100% handled by Shopify so it was not an issue because of my app and I would have told you that (and I would also have refunded you on the spot) if you had contacted me on the Livechat :(
To everyone reading that : I refunded them within 2h but still, they never got back to me once they had received their refund. Which is a bit harsh I admit.
Not exactly sure of what I did to deserve a 1-star review on this one.
By the way, they've closed their store a few days after leaving that review so I guess it might have been a competitor since all they did while being opened was to leave a 1-star review.
This is the most ridiculous free plan for a booking app. The free plan allows multiple bookings for the same time slot and only paid versions enables a proper calendar function! This means you do not have a free plan! Please do not do misleading marketing and do not steal people's time!
You used the app for exactly 27 minutes and did not set up or test anything during that time. It is difficult to understand how someone can leave such a harsh review after using a product for less than half an hour when this same product took more than 15 000 hours of work to build.
What you wrote is also simply false. The free plan does include a proper calendar function. So saying that the marketing is misleading is, in itself, misleading.
With this level of bad faith and the very short usage time, it honestly feels like this review might be coming from a competitor rather than from a real user who actually tried the product.
If you genuinely need help setting up anything, I am always available on the live chat.
They hide the fact that clients can double book unless you pay $16 a month. Shady
I’m sorry to hear about your experience! Just to clarify, we don’t “hide” anything—this information is clearly mentioned in our pricing (see here: https://ibb.co/CK5hS04Z )
That being said, it’s quite crazy that in today’s world, someone using a tool for 2 minutes can have as much weight in a review as a business that has been using it successfully for years.
We put a lot of effort into making our app clear and transparent, and we’re always happy to assist if anything is unclear. Feel free to reach out!
If you had contacted us instead of reviewing us, we could have done the following things :
- we would have helped to setup it differently so you don't actually need to limit the booking number per timeslot
- we could have extended the trial duration so you're not impacted by the price until the moment you benefit from using us
-we could have given you a coupon code
Next time maybe give us a chance, we're simply human after all and we're just really trying our best to be fair and fit every service business on earth
PLEASE STOP HARASSING ME WITH EMAILS ABOUT THIS REVIEW!! This only works if you have PRO account
Warning : fake review
This review was left by an angry competitor since it truly makes no sense to leave such a review.
Yes we have a FREE plan (see : https://ibb.co/KzyFJknS )
Yes it works without having to pay (in fact, more than 85% of people using Cowlendar are on the free plan).