Appointment Booking Cowlendar

I am really sorry to read your message because we genuinely tried our absolute best to help you and make the app work exactly the way you wanted.

After you left this review, we spent a lot of time together on the live chat (and through email) to understand every detail of your request.

We even shipped new features inside the app that were never part of your original plan and that we never advertised. You did not pay for these features but we still built them for you, completely changing our roadmap and reorganizing our team just to match your needs as closely as possible (and i'm proud we were agile enough to make it possible).

We also tried to reach you through every possible channel to make sure everything was clear and properly handled.

At the end of the day, we are all humans. Getting a 1 star review for things which we went far beyond what was expected is honestly quite tough.

We truly did everything we could to solve your issue and adapt the product around your expectations, with the best intentions.

If you ever want to revisit the conversation or clarify anything, I will be here to help.

Warning : fake review (also, the review makes absolutely no sense at all)

From the best I know it's left by an app starting with M and ending with EETY

Hi there,

Leo here, the app founder :)

I just want to let you know that billing is 100% handled by Shopify so it was not an issue because of my app and I would have told you that (and I would also have refunded you on the spot) if you had contacted me on the Livechat :(

To everyone reading that : I refunded them within 2h but still, they never got back to me once they had received their refund. Which is a bit harsh I admit.

Not exactly sure of what I did to deserve a 1-star review on this one.

By the way, they've closed their store a few days after leaving that review so I guess it might have been a competitor since all they did while being opened was to leave a 1-star review.

You used the app for exactly 27 minutes and did not set up or test anything during that time. It is difficult to understand how someone can leave such a harsh review after using a product for less than half an hour when this same product took more than 15 000 hours of work to build.

What you wrote is also simply false. The free plan does include a proper calendar function. So saying that the marketing is misleading is, in itself, misleading.

With this level of bad faith and the very short usage time, it honestly feels like this review might be coming from a competitor rather than from a real user who actually tried the product.

If you genuinely need help setting up anything, I am always available on the live chat.

I’m sorry to hear about your experience! Just to clarify, we don’t “hide” anything—this information is clearly mentioned in our pricing (see here: https://ibb.co/CK5hS04Z )

That being said, it’s quite crazy that in today’s world, someone using a tool for 2 minutes can have as much weight in a review as a business that has been using it successfully for years.

We put a lot of effort into making our app clear and transparent, and we’re always happy to assist if anything is unclear. Feel free to reach out!

If you had contacted us instead of reviewing us, we could have done the following things :
- we would have helped to setup it differently so you don't actually need to limit the booking number per timeslot
- we could have extended the trial duration so you're not impacted by the price until the moment you benefit from using us
-we could have given you a coupon code

Next time maybe give us a chance, we're simply human after all and we're just really trying our best to be fair and fit every service business on earth

Warning : fake review

This review was left by an angry competitor since it truly makes no sense to leave such a review.

Yes we have a FREE plan (see : https://ibb.co/KzyFJknS )

Yes it works without having to pay (in fact, more than 85% of people using Cowlendar are on the free plan).

I have no idea what he/she's talking about. I actually had a long answer written but given what I read i'm worried about his/her sanity and I hope this person gets some peace in his/her life.

Pourquoi cette note de 1 étoile ? Surtout que vous utilisez toujours l’application sur votre boutique depuis un an.

Si quelque chose ne fonctionne pas comme vous le souhaitez ou si vous avez une question, je suis toujours disponible via le live chat pour vous aider. N’hésitez vraiment pas à me contacter, je réponds généralement en quelques minutes.

Nous restons des humains et un avis 1 étoile visible de tous sur internet peut faire beaucoup de tort à une société, en particulier quand la raison derrière cet avis n’est pas claire. C’est pour cela que je serais vraiment heureux que nous puissions en discuter et comprendre ce qui a motivé votre message.

Et si l’application vous convient toujours mais que cet avis a été laissé dans un moment de frustration, je serais plus qu’heureux de vous accompagner pour clarifier les choses et, si vous le souhaitez, mettre à jour votre avis afin qu’il reflète votre réelle expérience.

Peut être que vous aussi avez déjà fait face à des personnes qui ont laissé des mauvais avis sur votre marque sur internet, sur Google ou ailleurs. Si c’est le cas, vous savez à quel point cela fait mal au cœur et à quel point on souhaite simplement comprendre pourquoi quelqu’un laisse un avis aussi négatif sans explication.

Merci encore et très belle journée à vous.

Sveiki. Iš tiesų neturiu jokios aiškios priežasties, kodėl palikote šį įvertinimą, ypač žinant, kad per pastaruosius metus atlikote daugiau nei 1000 rezervacijų per mūsų programėlę. Net šiandien jūsų parduotuvėje matome dešimtis naujų rezervacijų kiekvieną dieną.

Jei padarėme klaidą ar kažkas neveikė taip, kaip tikėjotės, labai norėčiau tai sužinoti. Esu pasirengęs net visiškai grąžinti jūsų Cowlendar planą, jei kažkuo jus nuvylėme, nes šiuo metu tikrai nesuprantu šio įvertinimo priežasties.

Jei norite paaiškinti situaciją ar pasidalinti tuo, kas nutiko, būsiu daugiau nei pasirengęs padėti.

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Hello. I honestly have no clear idea why you left this rating, especially knowing that you have made more than 1000 bookings with our app over the past year. Even today we still see dozens of new bookings coming in from your store every single day.

If we made a mistake or if something did not work the way you expected, I would really love to know. I am even willing to fully refund your Cowlendar plan if we did something wrong, because right now I genuinely do not understand the reason behind this review.

If you want to clarify the situation or share what happened, I would be more than happy to help.