Arvostelut (961)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 96 % arvioista on 5 tähteä
  • 2 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
7. heinäkuu 2018

I will not use the app, very complex installation. I request cancellation.

Pet Ajuda Pet
Brasilia
Noin kuukausi sovelluksen käyttöä
8. elokuu 2017

Excellent service and very easy to use. Cross-sell help us to integrate this app to our website and they did a wonderful job.

Rustics For Less
Yhdysvallat
Päivä sovelluksen käyttöä
12. elokuu 2021

Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!

Woven
Yhdistynyt kuningaskunta
Noin 23 tuntia sovelluksen käyttöä
Cross Sell vastasi 12. elokuu 2021

Thank you so much for your review, it really made my day :)

We always try to be as fast as possible and make your expectations possible. Please do not hesitate to reach out to us whenever you have a question.

Kind regards,
Petra

28. huhtikuu 2022

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

Big Little Bedrooms
Yhdistynyt kuningaskunta
Noin 22 tuntia sovelluksen käyttöä
Cross Sell vastasi 1. toukokuu 2022

We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!

10. tammikuu 2023

I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.

Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.

It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.

They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.

Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.

Yoga Studio Store
Yhdistynyt kuningaskunta
25 päivää sovelluksen käyttöä
Cross Sell vastasi 10. tammikuu 2023

Hey there, we do apologize for the experience that you've been having with us recently 😔. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services.

We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.

25. maaliskuu 2017

Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.

Spotlight Men
Yhdistynyt kuningaskunta
Noin 16 tuntia sovelluksen käyttöä
18. kesäkuu 2019

Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!

The Black Seed Co
Australia
Noin 14 tuntia sovelluksen käyttöä
1. huhtikuu 2020

The App is good. It is like the description. Just be careful when you receive the new custom template from the Team that all your other apps are synchronized.

Lightglaze™
Luxemburg
16 päivää sovelluksen käyttöä
Cross Sell vastasi 1. huhtikuu 2020

Thanks for the kind review! Anything we could have done better? Also, not sure what you mean by "custom template" :) Our app only uses one file, and most modifications happen outside it. Not sure what problems you might have had but more than happy to look into them. Cheers!

24. marraskuu 2020

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

Sonage Skincare
Yhdysvallat
11 päivää sovelluksen käyttöä
Cross Sell vastasi 14. joulukuu 2020

Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.

3. toukokuu 2021

reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.

Fc Sports
Yhdysvallat
10 päivää sovelluksen käyttöä
Cross Sell vastasi 3. toukokuu 2021

Hello,

I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.

Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.

Kind regards,
Petra