Cross Sell & Upsell by SSC

We have been using the Cross Sell app for a few months now and we have seen an increase on sales from it. We needed some help updating the app to show specific products and the customer service team was fast and helpful.

Shopify told us this app was causing major issues with our store – we left an honest review and reached out to the developers through shopify. We also left our initial 5 star review visible below in good faith as working with Stuart in 2017 had been amazing and we hadn’t had issues with the app before.

My team and I were rather taken aback by the overall tone of the emails we received from Josh regarding ‘customers qualms’ when referring to our major issue, but we tried to put it down to his own frustration with Shopify itself.

Shopify now believes the app is not at fault.

As clients we have little to go on other than what Shopify tells us.

We have always loved the app – that is why we didn’t uninstall it as the guru had initially urged us to. We are however very disappointed with how this extremely frustrating situation was handled by Cross Sell’s customer service when communicating directly with us. Their frustration should have been directed at Shopify who named their app the issue rather than us, the customer.

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5 star review

Stuart went above and beyond - i have a custom theme that many people tell me stops integrations of apps but oh no Stuart got it working - tried multiple layouts until we found the one that worked the best. Amazing customer servers.

Brilliant product - I'm so excited to showcase related products to my clients ... and for the price, wow pretty impressed! I will be a long term customer.

There are several options with multiple configurations. The support team is quite fast and helpful. Recommended App.

Easy to use, very effective in generating sales, and customer support from Cross Sell is top notch!

Excellent installation service - they integrated with my shop theme that I had purchased.

And the app itself is very easy to use. I highly recommend it!

Update: March 12, 2018
I installed a new app (NOT from this company), which really messed up my shop. Josh was amazing. Not only did he get Cross Sell working in my shop again, but identified other issues with my shop & explained how to resolve those issues.

The App is sleek and works. Customer support is beyond amazing, can't stress that enough. 10/10, would recommend.

Great app! Fantastic for people who have a lot on their plate. Finding time to set out each product's cross-sell is a large time investment, but there is the default-function that allows users to have a default cross-sell for any product that has not been manually set up. A life saver!

Very prompt customization and install of the app. Very helpful and easy to customize on your own!

Great app and easy to use! Does everything I need it too and looks great! The support staff is excellent, super responsive and helpful with questions. They've gone above and beyond! I highly recommend it!

great app; great customer service; a must have app for any store !!!