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I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.
Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.
It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.
They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.
Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.
Hey there, we do apologize for the experience that you've been having with us recently 😔. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services.
We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.
Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.
Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!
The App is good. It is like the description. Just be careful when you receive the new custom template from the Team that all your other apps are synchronized.
Thanks for the kind review! Anything we could have done better? Also, not sure what you mean by "custom template" :) Our app only uses one file, and most modifications happen outside it. Not sure what problems you might have had but more than happy to look into them. Cheers!
Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.
Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.
reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.
Hello,
I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.
Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.
Kind regards,
Petra
**Update** - I've updated the review from 2 stars to 4. I can't give a 5 yet, as I really haven't had time to see results. I was contacted almost immediately after I posted my original review, and the issue was resolved.
I installed the app last week. I have added them as a user to finish the code install(s). I am almost through my free trial period, and haven't even been able to use it. Actually, it may be ready, but I have received no communication since the request to add them. I have no idea what is going on, and I'm pretty dissatisfied with their customer service/response.
Hopefully, I can update this review soon.
This app is very easy to use and the customer support is exceptional. The people behind it are very happy to help with any questions and the free setup service is wonderful. Highly recommended!
hypnosisaudio.com
UI is super easy to navigate and great customer service.
I used this app to link lingerie products of the same set. Worked perfectly. Then I ran into some complex problems, emailed the team, they replied within minutes and solved everything perfectly. This is flawless support - full recommendation from my side!
Thank you for your review, we really appreciate it!
Please feel free to reach out to us anytime, we are always happy to help.