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Terrible...ran the compress and rename routines...it showed magnificent results in control panel. Then checked...the alt tags werent hahaged, file names not changed, and no compression when I looked at the actual files.. Will be removing this...
Hi,
We are very sorry to hear that you experienced problems with our app. After our support team contacted you, we determined that you were having problems with compressing images stored in Shopify's Files (Shopify Admin » Settings » Files) section.
Unfortunately, Shopify doesn't allow third party apps access to these files so we, or any other app, are unable to compress them. However, Crush.pics does provide a Manual Upload feature that allows you to compress images before adding them to the Files section.
We have issued you a full refund and are sorry that Crush.pics didn't work out for you.
If you would like to learn more about how we can help you compress these images please email us at support@spacesquirrel.co
-Dom, Co-Founder
Firstly, I used the recommended options- this DID cut the overall size down by 63%... BUT some images just appeared as lines, some of the images were too blurry to make out, etc.
So we restored the images- this got stuck for 12~ hours until support decided to contact me back and fix the issue... Doesn't help that we're not down on half a day of sales.
The worst part? I've paid 9.99 to use a third of my 2GB allowance, just to lose half a day of sales and have my images ruined.
Hi there,
We are very sorry to hear that you experienced problems with our app. After your feedback our support team contacted you via e-mail and arranged a full refund.
Again, we're sorry that Crush.pics didn't work out for you. If you have any questions or if we can help in any way, let us know at support@spacesquirrel.co
-Dom, Co-Founder
I have used this and not only it didn't help but it also lowered my score from 90 desktop and 80 mobile to24
I paid for the application and didn't used it. Have talked to there team about the refund they said they will do it, but it's been over 1 month and shopify still charges me with that money.
please refund me back the amount as i have talked to you guys about this before also. i also have the screenshots but there is no place to upload that. help me with the refund please
I've used this app on my store theqjumpers.co.uk , after compressing the images, all the images on the website appeared super blurry. I've restored the original images and deleted the app, yet the images still appear super blurry!
We're sorry to hear that you've had this trouble with your site but this was definitely not a problem with Crush.pics. On your homepage, you had images being shown at 50x50px and our app cannot change the physical dimension of an image. We've tried to contact you on two email threads multiple times but have not heard back from you. Something had been changed in your theme and your template was rendering the wrong image sizes. This has nothing to do with Crush.pics as our app doesn't change any template files.
We're happy to answer more questions and you can contact us anytime at support@spacesquirrel.co
Yeah, it made my site slower. I condensed the images thinking it was going to speed up my site a bit, but that didn't happen
Hi there,
We're sorry that you didn't enjoy our app! Our app is designed with a few fail-safes and one is that your images will never be updated to be larger than it used to be. This is to ensure that even if compression doesn't save much on an image, it will at least stay the same as it was before.
Site speed tests vary day-to-day based on a lot of different factors, so it's possible that you encountered this. Regardless, if you have any questions or concerns, you can always email us directly at support@spacesquirrel.co
-Dom, Co-Founder
删除后无法安装，导致我的img都无法显示，一直处于压缩状态
就是垃圾，我询问客服，客服还他妈放假。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
We're really sorry to hear that you had trouble using our app! We've worked really hard to make the app easy to use. We've tried contacting you multiple times to try and help you with your set-up, but we haven't heard back. If you or any merchant ever has any questions or needs help, we can always be reached at support@spacesquirrel.co
Made me upgrade, then I didn't use all of my quota.
NOT happy.
- Lisa
toddletunes.com
Hi Lisa,
We're sorry that you didn't have a good experience with our app! We certainly don't want anyone to feel forced to upgrade and offer the free plan if users only need to compress a few images. We have to pay for each image compressed so that's why higher quotas and features are reserved for the paid plans.
We have all sorts of guides and help articles that may help and our support team is always happy to answer any questions you might have. You can reach us anytime at support@spacesquirrel.co
-Dom, Co-Founder
it did 1 product pic (the main one) but not the additional ones. Not at all intuitive and confusing to use.
Hi there,
We're really sorry that you had a poor experience with our app. One thing we work really hard on is improving the user experience and we've recently introduced an all new dashboard that is much easier to navigate. We also have Getting Started Guides and other resources that can help you use and navigate our app.
We would love to help you use our app and if you have questions, please reach out at support@spacesquirrel.co and we'd be happy to help.
-Dom, Co-Founder
App did not work. for me at all. When I attempted to compress my photos it would keep saying retry and would never compress the images. I tried the automatic compression and it still wouldn't work. Waist of time and money. Also, it will only compress product images, not blog post images.