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do not work with this company, they are crooks and liars, the whole experience was disgusting, Hugo Hu was our account manager, told us incorrect wrong information, wasted our time, took ages to reply, when he did he was rude,all he can say is LMAO.. shopify should not work with this company, no one should, we will dedicate time to making sure others know how bad they are on every social platform we can,
Unreliable people, please run away from this. So many one star reviews that they are asking starters like to rate them with 5 starts even though they are not solving any doubts.
Thanks for your feedback. We're always trying to solve problems for customers. With any doubts, you can talk to your agent, submit a ticket or write to support@cjdropshipping.com to find a solution. Thank you for your patience and your support to CJ.
Very bad service, the order was dispatched unsuccessful and do not have any notice and they was not responsible for it. Very disappointed.
We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
Shipping costs are outragous. AVOID. $7 shipping for a $0.50 toy? There are much better suppliers around that don't overcharge for shipping to this degree.
Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. We have contacted your agent and she will get in touch with you. If you have any questions about the shipping fee, you could negotiate with her.
Customer support is basically non-existent. If you ever have problems with your account that aren't in the FAQ, you are basically never going to resolve it. Even if you get a hold with them they do not provide any meaningful help to you.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I used this app after checking the reviews. But my experience just a few days after opening, was truly of nightmares. I spent six hours trying to get my clients order pushed through. I followed all the instructions, their help bot and staff member were no help sadly. In the end, I located another supplier who I used ten years ago whilst trading on eBay. Order went through, real easy. If it's not easy, I don't need to deal with the stress. My Clients deserve the best service, as do we.
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
This app literally took orders from other companies and tried to fullfill them, so a printify order was taken by them, and the cost from china would have been insane. I chatted with their reps and when i told them I only wanted them to fullfill orders for products that I listed thru their site they said " we will look into it to see if that can be done." I deleted their app without waiting for the answer. It befuddles me how they can get so many good reviews with this type of activity.
I've been trying out the CJ dropshipping platform for a week and it has just been absolutely appalling. I've been sending queries via the Chatroom, the Live Chat and email but my queries haven't been answered or resolve. I ran a test order through because I was tired of chasing for answers and was going to run the test on my own to find out how the dropshipping process would work. The order has been sitting in the CJ system and the transaction cannot be finalised due to their system error. It's been absolutely frustrating. I am so glad I haven't transitioned my store over to the CJ platform as this would have ruined my business. I caution other business users to test out the process for yourself before proceeding. My experience has been nothing but unsatisfactory from the go.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
this app chat reponds slow and they take forever to ship orders or give you your refund money back don't recommend
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
If a product sells out of your local warehouse, it wont update the stock feed to your site. It means that you can keep on selling the product only to then have to refund your customers.