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I've been trying out the CJ dropshipping platform for a week and it has just been absolutely appalling. I've been sending queries via the Chatroom, the Live Chat and email but my queries haven't been answered or resolve. I ran a test order through because I was tired of chasing for answers and was going to run the test on my own to find out how the dropshipping process would work. The order has been sitting in the CJ system and the transaction cannot be finalised due to their system error. It's been absolutely frustrating. I am so glad I haven't transitioned my store over to the CJ platform as this would have ruined my business. I caution other business users to test out the process for yourself before proceeding. My experience has been nothing but unsatisfactory from the go.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
this app chat reponds slow and they take forever to ship orders or give you your refund money back don't recommend
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
me encanta la variedad de productos si no fuese por la pésima atención
de "Arlene Long" que ha desistido de ayudarme porque yo no sé inglés apreciándose la poca paciencia que le quedaba de tratar conmigo terminó por cortar de repente el chat sin poder escribirle más.
Me parece una desconsideración porque yo no se ingles y estaba con el traductor y con ella al mismo tiempo me gusta la aplicación pero me es imposible sincronizar un auto pedido que he realizado para comprobar el articulo y como se tramitan los pedidos cosa que sigo sin tener solucion
worest app ever doesnt work lags dont waste your time
If a product sells out of your local warehouse, it wont update the stock feed to your site. It means that you can keep on selling the product only to then have to refund your customers.
I was very optimistic to use their service ...i googled a lot of reviews on trustpilot too ...people lost thousands of dollars near 50K orders burned in the flame ...i read shopify reviews to confirm such ..dont read the 5 stars ...they will destroy your business
Thanks for your feedback. You can place a sample order to test the product quality and shipping time. With any problems, you can also write an email to support@cjdropshipping.com or contact our online support for help. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat We'd love to help you with your business.
SCAM
no customer support
products dont ship
site doesnt work
its just a replicated alibaba page run by scammers
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
They are getting worse. They are increasing the shipping rate while delaying orders. Delayed shipment is understood during a pandemic, but increasing the shipping rate at the same time is the worst experience.
Dear user, we're sorry for the bad experience. We have contacted your agent about the problem and we'll try our best to solve your questions. Thanks for your understanding and have a nice day.
It's so useless trash, I hate this customer service, it's 0 impact, don't waste your time for it, every product you must adding one by one, I GOT 1000+ products in my shop, how they think it's gonna happen i add all of these products one by one? I'm pretty sad because I can't give them 0 stars, 1 star is minimal. But if i can i give them -1000 stars. UPD. They call me in the morning ask me to give them one more chance, I SPEND MY WHOLE WORKING DAY TO START TO WORK WITH THEM. But nothing. IT's 100% broken web site, nothing is working there, costumer service is stupid as a fk monkeys, If they are can't make them web site working, HOW can i let them take care of my products and shipping? It's a fk joke
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
ALERT! cjdropshipping tracks all sales orders and totals from your shopify store. If you're in the EU this is problematic. I was shocked to see my current sales totals from my store listed in the cjdropshipping account area. I can see if they just tracked the orders they processed this would be normal and nice to see. There is also no option to delete or remove your account, which is also problematic being in the EU.
Although our system does not currently support account deletion, we will keep your order information and account information confidential. Please don't worry.