CJdropshipping: Much Faster

It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund other than the partial cost, even after my customer clearly don't want the wrong item. Site connection, connected products randomly lost and when you ask for help they often answering in a condescending way in chats, without any intention to help.

I must revise my previous review as it heavily relies on the agent assigned to me. I have conducted numerous transactions through CJ, involving substantial amounts of money, but the treatment I received afterwards was abysmal. After being assigned a new agent, my experience has been nothing short of a headache. Dispute replies take an excruciatingly long time, sometimes weeks, to receive any response. Even for resending an item worth just a few cents, they initiate a lengthy discussion that seems excessive. In cases where it's evident that the parcel is lost, I am asked to wait 15 days for an "investigation" before a resend is even considered. There is a complete lack of accountability for poorly packaged parcels that arrive with missing pieces, incorrect sizes, or lacking proper instructions. Every inquiry I make takes a minimum of three days to receive a response, rendering it impossible for any ecom business to efficiently operate under such circumstances. I have suffered significant financial losses due to their inactivity and unwillingness to assist me.

I can’t give a good review to this app, the order never was delivered as described.
I had the app for almost 12 months here is the problem:

1. Shipping label is created 24 to 72 After the order was placed, but the item is handed in 7 days after the label was created to the carrier, creating a false expectation to the client of a delivery withing 5 to 7 days. All the placed orders took more than 20 days to be delivered to the client. As a result you have a long listing of costumer asking for their orders and bad reviews in your store.
2. Some of the orders never left the warehouse and when you checked the status of the order you realized that you have a ticket opened by CJDropshipimg to charge you more for the paid shipping. As a result you have a huge profit lost or new debts.
3. Some of the item was never delivered because was out stock, but the inventory never was updated in your store, causing bad reviews in your store.

I would never recommend this business relationship to anyone, I really regret installed the app and put my confidence in people who don’t care about your business.

If you want to ruined your business then deal with CJ dropshipping. They issue the fake tracking details but never ship the orders. Customer gets the email with fake tracking numbers. My orders are waiting in processing for last 10 days and they are making excuses everyday, asking me to wait for few more days. Their claims of shipping in 3-5 days are joke.

terrible service they have fake 6-11 days usa fast shipping it's basically just 15-25 days epacket shipping but they charge extra for fake fast shipping

So far, I don’t have much good to say here. I am very seriously considering dumping CJ's

I joined CJ Dropshipping because I was having a lot of issues with another supplier. Unfortunately, I am having more issues with CJ
s than I did with the other supplier. Problem after problem. Difficult to get a reply because they stick you with one agent and say, "I'll leave a message for ..."

I asked CJ is their inventory levels were real-time. They said yes. Well, for my second order with CJ Dropshipping, two days after paying they tell me the product has been discontinued. Why is it listed as over 11 thousand inventory then? This makes me look bad to my customer. I have just moved to CJ after having this issue several times with a previous supplier.

I spend most of my time waiting in line in chat for support – not enough support staff, so you have to wait a very long time. They take days to answer support tickets.

They have no product descriptions on the product I have been looking at. They say weird thing like Material: cloth. What is cloth? Is it cotton, polyester, or something else. They provide weird measurements and sometimes it is not clear whether the measurements are across the garment or around the whole garment. Presumably half the garment if it is cm. Sometimes they list product size but miss some of those sizes in the size guide table.

Their customer product reviews look fake, I’m not sure – many have the same name or exact comments on the same product. There are often female name on make product, and vice versa. I know people buy others gifts, but there are too many, and the way they are worded implies the product is being use by the person proving the review.

So I have to either use a lot of guess work – which is risky, or I spend all my time waiting in chat or for a support ticket to be answered.

Fake fulfillment times - they mark orders as fulfilled shorty after you pay and stick a tracking label on them - I know because I ordered a product for myself. I received an email with tracking details which showed as no data for days. I have two orders that have been marked as fulfilled but they haven't even reached their warehouse yet! Orders are not fulfilled until they are just about to leave the warehouse for transportation to the airport.

Disappointing.

DO NOT WORK WITH THESE GUYS. GAVE THEM 11,000 ORDERS OVER THE SPAN OF 1 MONTH. Their communication is the worst, and they will raise prices along the way even though you already paid for half the orders. PLEASE DO NOT work with them, I guarantee you will not only get treated like a shit customer, but you will have a much MUCH better experience hiring an agent in china to dropship for you and handle orders. I Will never be doing business with them again. ITS INSANE the amount of stress I get from how disorganized they are.

1. They will blame you for their system missing over 100 orders. Their system glitches multiple times.

2. They say they can STOCK in USA warehouse. And after asking everyday for weeks, they tell you oops its too expensive to ship actually. ARE YOU KIDDING ME! The only reason I used them was for the USA warehouse. DO NOT USE THEM if you they promise they will do it. THEY WONT. They will also raise the price halfway through instead of owning up to their mistakes.

3. Multiple times, our conversations go one way, the next week its again some other bullshit. Agreed on a set price, next week oh we meant this and that excuse.

4. You will soon realize, they only have 2 agents who handle everything and good luck getting an organizes individual.

5. Want stress and heat attacks, use them.

6. Will be posting a video on Youtube as well. The "owner" Andy, does not respond to customers either, even when you are giving him 1,000 orders a day.

I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.

Rubbish company, keep update the policy without inform to users. Continue set trap on overweight to let us to pay extra amount. COmplain so many round still no improvement.. lousy service and causing my company keep complaining by customer due late delivery more than 1 month , causing customer send police report on my company due to This rubbish CJ.. Seriously they always using free video as required pay video,. The video is totally free. Not make by CJ.. we all know.. they will to scam new beginner on dropshipping. The management on CJ is very bad. Always never come out said sorry to Us due to their delay on deliver.. I'm suggest your to use better dropshipping company compare CJ

Very difficult to get service. Items take forever to be processed. May be ok if you are ordering wholesale but dropship to customers i don't recommend. Made many sales that had to be refunded back to customer. And I'm just at a loss.