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I initially left a five-star review in May 2023, but I am now modifying it due to recent events and the services provided by CJ Dropshipping.
Initially, everything was going smoothly, and I sold a few products on the platform without any issues. However, I started experiencing delays in deliveries, but that was nothing compared to the recent problems I encountered. I began selling a POD (customized) product, so I entrusted CJ Dropshipping with the customization process. It turns out that after a week, the products had not even been processed or sent to CJ Dropshipping's facilities. After 10 days and numerous false promises from my agent Wendy (assigned by CJ Dropshipping), the products I received were of horrible quality (and quite expensive). As a result, after 10 days of waiting, customers started requesting refunds, and the reputation of my online store was severely tarnished. Fortunately, I found an agent in China who could take over the orders mishandled by CJ Dropshipping at a lower cost.
Please be extremely cautious when considering this platform if you want a reliable service, especially when dealing with specific requests and potential issues.
I just have to tell CJ service what product I'm sourcing and they'll do everything for me, fullfillment becomes very easy. Strongly recommend
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
CJ has quite a huge variety of product. Sometimes products are lacking information, but Ella (one of the CS team members) is very helpful and able to assist!
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I really appreciate the designated agents. Personally, I found that Nikki Zhang and Jacob Zhao in particular, were kind, quick to respond and went above and beyond for me. They have a satisfactory service team.
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C'est une bonne plateforme de drop, 90% tout ce passe bien. Les temps de livraison sont raisonnables.
Super bon points les agents sont disponibles tout le temps via chat !
Merci en particulier a Célia Y. qui me supporte depuis plusieurs mois :p
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
This app is very helpful and Ruth helped me sync my product to the payment screen so my order can be fully process!!!
The customer experience is outstanding. I recommend underpromising on the shipping times however as the occasional parcel arrives a bit late
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
I appreciate CJ Support and more Violet help that give me all information without loosing time, and really appreciate Violet service ! thanks to you !
I've been using CJ Dropshipping for more than a year now. Better shipping times and lower product costs than Aliexpress. Our agent Vincy has also been an invaluable asset to helping me manage the supply chain side of my business.
I started working with CJ at October 2021. Within 3 months they helped me go from 1-2 orders a day to over 800 orders a month!
The best part of it all was my agent Lee, which is amazing, he helped so much in every area I could have asked for and so much more! definitely recommended! Thank you CJ Dropshipping
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