CJdropshipping: Much Faster

Ken Yang and Lindsay Lin provided outstanding help and assistance. Their expertise and friendly demeanor made the experience a breeze.

Easy to use and always fast respons fron my agent Irena.

Bin Han is very helpful customer support! Very informative support and knowledgeable

Chris Ou from customer service, was very helpful, and clear with his answers. I recommend to use whatsapp for customer support is much faster that a ticket.

Super impressed with agent Sita Cui!
She reply fast and really helphul. Highly recommend!

My Agent Marian Chen from CJ has been great, she had always gone beyond her calling even when she was sick. I truly want to thank CJ for being reachable 24/7. It's truly appreciated

One of the most significant advantages of CJ is the 24/7 customer service support. I want to thank the whole team, especially Doki Huang, for being there for me to answer all of my questions at any time. Thanks!

Just Perfect ! Thanks to John for his professionalism.

AWFULL AND USELESS SUPPORT!

Had an order fullfilled via CJ, oder was refused by carrier and sent back to CJ. Asked CJ about the reason for that -> Ticked opened on Feb 08. 2024. Had several chats with the support then, everytime a different person, every time I was tould to wait. Today is Feb. 17. 2024. CJ still have no idea what went wrong with the shipment. I have more orders for the same items in the mean time. Asked CJ what to do to avoid the same issue occuring again. Support says to wait, my agent "normally" will be back to work tomorrow...

I am speechless about ths one. I understand they have CNY and are low staffed, but having no advice after 9 DAYS !!! is absolutelyy NOT ACCEPTABLE

I’ve been very pleased with my experience with CJ Dropshipping. I have to especially mention Lavinia Liang, who has been nothing short of exceptional. She kept me informed every step of the way with my order, and even went the extra mile to make sure I was satisfied.

Despite a minor pricing hiccup, Lavinia communicated the changes promptly and professionally, and handled it in a way that maintained my trust in the process.

She made me feel valued as a customer, and her service made all the difference. I feel like I’m more than just a transaction, and it is this level of service that ensures that I will continue doing business with CJ Dropshipping.

Keep up the good work, Lavinia!