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First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping method slowly (''which is the fastest they supposedly have'')to a 20 to 35 days in transit (several times longer or because of the long time, items get lost in transit often so you have to refund your customer but CJ will not refund you) They keep changing the shipping method and speed you paid for and you will not be able to do anything because they are still using '''''''''the supposed shipping method you paid for''''''' Then you start getting a ton of messages from your customers asking why their orders has not been delivered which yields to a bad review that you cannot hide or fix on your Facebook shop, etc. They WILL try to do anything and everything they can to avoid giving you a refund for orders placed and cancelled immediately, items damaged, etc. They start good so you can start using their app, but then later you will have all these issues and you will regret it.
Hi JEXIE, thanks for your feedback. Our agent will get back to you regarding the problems you mentioned. With any problems, you can still submit a ticket or write to support@cjdropshipping.com for help. Thank you for your patience.
The service I am receiving from Crystal Feng (one of their agents) is phenomenal. Their service is really fast and I've never seen a hardworking agent for years. She has helped me grown my business!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Bonnie is a very helpful person very good and quick to respond
5 star stars are few and would like more
Fast and reliable outsourcing company right now. Excellent service. June Chen has always helped out quickly. I highly recommend it
Thank you for your feedback! Your approval is our motivation.
Thank to gildan for help me for my problem with my orders item i really appreciate that !! i recommand
CJ Dropshipping est une société de logistique efficace. Leur application et leur site web de gestion des commandes et d'expédition est simple d'utilisation. J'ai eu 2 agents depuis que j'utilise leurs services et John, mon agent actuel, est vraiment aidant, serviable et il répond toujours à mes questions. CJ trouve pratiquement tous les produits que je souhaites distribuer et leur tarif sont plus que raisonnable. Si vous cherchez un fournisseur fiable et efficace, je vous recommande CJ Dropshipping.
CJ is still the leading dropshipping app. I must mention Rebecca Lin from CJ. She handled my case in a very patient manner. I highly recommend.
Amazing customer service, easy fulfillment & the agents Mango Fu and Angel Li are incredible. Very grateful! Would recommend.
great service. Yeri has been great in helping all my inquiry. keep up the great work. Keep up in lowering the cost and faster shipping time.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Best dropshipping platform you'll ever try, whether you're just starting out or running an ecommerce brand at scale. They make sourcing and fulfillment so easy, and they offer more advanced product customizations as well. The support team is amazing, they're super responsive and they'll help you with everything. Overall, I've been using CJ for 4 years now, and I can guarantee you won't find anything better.