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Stay away from CJ.
All the 5 star reviews are from new people who CJ's agents prompt into leaving a review right after they answer one question.
Their customer service is very poor - terrible communication skills, they'll forget/not do things you've asked for, very poor English, and a whole heap of problems.
Shipping - Shipping times & processing times are HORRIBLE. I've had so many orders with processing times taking anywhere between 5-13 days (this is on top of shipping) and they'll just say "im sorry for the delay".
Shipping prices are well above market rate, switching to a private supplier after how terrible they are.
If you actually value good shipping times, customer service, quality pricing, and want to have a good experience for your customers do NOT use CJ.
They also don't answer their support email, already tried to get in touch.
I was assisted by Connie Jin today and she was very fast to respond and help me with my issue.
so i give her 5 stars.
No subscription fee, and a good selection. Takes about 10-12 days for orders to arrive. Jolie at customer service helped. Customer service is very good which is a big bonus.
CJ Dropshipping has been an absolute game-changer for my business! The platform itself is incredibly user-friendly, and the product selection is vast, allowing me to find exactly what my customers are looking for. However, what truly sets CJ apart is their exceptional customer service. My agent, April, has been nothing short of amazing. She's always there to answer my questions, resolve any issues, and provide valuable insights. With April's support and CJ's robust platform, I've been able to streamline my operations, increase my sales, and focus on what I do best - growing my business. I wholeheartedly recommend CJ Dropshipping to anyone looking to take their e-commerce venture to the next level.
Good exchange with Angel Li. I quickly got what I needed to keep working.
Estella Wu helped me with the issue. quick and easy
My agent Harvey Zhang is awesome, he is always happy to help.
I've been using CJDropshipping and have found the platform quite user-friendly. I especially appreciate how efficient their support team is in handling requests, for instance specialist Connie, making the process smooth. Another great feature is the availability of reviews from other shops on almost every product, which helps in making informed decisions. Additionally, the wide range of product categories offers flexibility when selecting items to add to your store.
I am so happy with the help I receive from my agent Bring. He is easily accessible, always thinks along with me and nothing is too much to ask. Bring is an agent who really listens to you and thinks in terms of solutions, this is necessary in the ecom world and Bring fits in very well with this. I have never worked so well with an agent before. Thanks to Bring, my business runs smoothly and every obstacle is meticulously tackled and resolved. I recommend CJ and especially Bring if you want good support.
So far, the app has been intuitive and easy to navigate, with plenty of helpful tutorials available. Whenever I encountered more complex issues, my agent Ruth was always quick to respond with clear, concise instructions.
My experience with CJ has been nothing short of excellent, and I really appreciate the support from their team. Props to everyone at CJ for making the process this good.