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Happy with CJ DROPSHIPING service, easy to use platform, available and quick answer by the chat online, thanks to Bonnie Gufor her help.
CJ has wide range of quality products and simplified sourcing, order fulfillment, and inventory management. Bin Han is a great agent - always quick to reply and helpful. Highly recommend.
very nice support and perfect agents like Daisy Bao. Thank you very much ! With my orders I had a super connection to germany and with the delivery times I was very satisfied
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the best app ever. shipping time is less too. agent Catherine was really helpful. customer service is very good and professional.
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I'm leaving this review because CJ is impossible to work with for the time being as nothing is going right. I'm not even getting into the quality of products and their price feasibility because I haven't been able to give it enough time. But I will give CJ a chance to correct issues and will be open to removing this review if they perform the necessary fixes. So far they haven't been addressing their issues and indicate that they are not aware of their issues.
I have already added about 500 items a few days ago and spent hours yesterday adding to queue a lot more. There is a glitch that doesn't let you do the following
1. List in bulk
2. List with the lowest shipping option
3. List with RRP correctly. The listings will display a price that causes you to lose money on a sale.
4. List correctly with your own set formula. The result price on Shopify is a miscalculation causing you a loss or a high price that will turn away customers.
Moreso, I cannot believe that they don't have a feature to change prices automatically for listed products (other companies do). So you have a flawed and glitched price setting feature that you can't even attempt to correct once your items are listed. You would have to delete everything and start from scratch, only to find yourself in that endless loop. They also make it hard for you to find out a total you'd be paying to decide whether to adjust the price of a product their price setting feature messed up. So all in all it's NOT user-friendly by any means.
Customer service has been addressed all issues specifically after I put in the time to elaborate. It's up to them whether they want to fix this and get back to me.
I have used their service for months. Their service is getting worse and ultimately unsatisfying lately. Their inventory update is chaotic and consistently reported out of stock against the web page's info. I have complained several times through the personal consultants, but no action taken. Unfortunately, I have imported a wide range of products from them, and I plan to quit it gradually, which takes time. For the new users, I suggest considering thoroughly before using CJ.
Hi dear, we are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID? This is our contact way: support@cjdropshipping.com. We will help you to double-check the process. Thank you for your understanding!
ADA is just the best she helped me through my issues with ease even when we got disconnected i was able to just ask for her and she connected right back with me and solved my issue
I appreciate the fast delivery times that Cj Dropshipping offers, their willingness to source products, and most importantly the assistance that I personally receive from Henry! He is quick to respond to attend my concerns and always offers solutions
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I am extremely pleased with CJ, especially my agent Rami Wu. He responds quickly and provides excellent information!
Customer support is excellent. Got a personal support agent on signup for free, one who is available for live chat.
The entire service is also free, unheard of.