CJdropshipping: Much Faster

Great customer service!! You all are the best! You all are a big contribution to my business. Thanks

My agent Aria LV is amazing. She's very responsive and helpful with all of my requests and questions. I look forward to continue working with her.

Yana is a good service agent, hope it would be more visable of the products stocking, we need to be faster.

I initially left a five-star review in May 2023, but I am now modifying it due to recent events and the services provided by CJ Dropshipping.

Initially, everything was going smoothly, and I sold a few products on the platform without any issues. However, I started experiencing delays in deliveries, but that was nothing compared to the recent problems I encountered. I began selling a POD (customized) product, so I entrusted CJ Dropshipping with the customization process. It turns out that after a week, the products had not even been processed or sent to CJ Dropshipping's facilities. After 10 days and numerous false promises from my agent Wendy (assigned by CJ Dropshipping), the products I received were of horrible quality (and quite expensive). As a result, after 10 days of waiting, customers started requesting refunds, and the reputation of my online store was severely tarnished. Fortunately, I found an agent in China who could take over the orders mishandled by CJ Dropshipping at a lower cost.

Please be extremely cautious when considering this platform if you want a reliable service, especially when dealing with specific requests and potential issues.

I had a bad experience from the beginning. Missing or inaccurate communication. I have received several requests for refunds from customers who have also spent 3-400 €, for faulty products. High shipping costs, really bad quality of the products I sold and really cheap packaging. I had requested the box and instructions in English, but they shipped products with all Chinese writing, so customers could not see the instructions. I was very patient with them, but I realized that in dropshipping you can't work with them, it is totally out of control and not customer satisfaction oriented. I will consider whether to use it just to make a private label after testing the products or abandon it.

Their customer support team is fast, clear and very patient. Anthony helped me today and the website is easy navigate. Definitely recommend!

I recommend CJdropshipping to every drop-shipper because of there customer service and short shipping times. Thankful for my agent Simon. He is always there whenever i need help while using the app.

Love the app and love the service too thanks to Linda for taking care of all my doubt. she was always ready with a good answered and explanation to all my questions for this I give 5 star

The customer service is absolutely the top reason why I continue to do business with CJ. Susan has handled all my requests and has even presented opportunities. I feel very comfortable that all my needs as a small business will be taken care of. It would be a mistake not to use CJ as your sourcing platform, and request SUSAN!

My question was how to proceed with my first order on CJ from Shopify. The support representative responded in a professional and helpful way. Got done in minutes. Thanks to the CJ support team.