CJdropshipping: Much Faster

Rebecca Zhang's impeccable service surpassed all expectations. Efficient, knowledgeable, and incredibly helpful!

Muy contento con la ayuda que prestan en el CHAT en vivo, te asesoran de todos los pasos a seguir. Muy recomendable

I have been informed by email that CJ customer service is available for any questions and help where needed. I got in contact with Ken Yang and got informed very well with his expertise in CJ Drop Shipping methods and interface. The product sourcing process and listing and everything were well handled by his help. Thanks to the customer service team and specifically Ken Yang.

Joey Zhu was very helpful when I was organising custom packaging. This app and the support has been very good.

excellent, excellent application. Sita Cui was a big help to me in a big problem situation i had with shipping. the good part about cjdropshipping is they all ready know a lot of the problems ahead of time in regards to shipping so they are able to solve fast. the 24/7 chat support is always good so Sita was able to help solve my problem. they honestly really saved me when i was shipping a bunch of orders. it's also nice to be able to import all your orders and then pay right away and everything gets auto fulfilled. i continue to use CJ over other apps!

This app is amazing I recommend it highly. Spécial Thanks to my agent Grace. She is very helpful.

DO NOT INSTALL THIS APP. IT WILL GIVE YOU SO MANY HEADACHES, TERRIBLE CUSTOMER EXPERIENCE AND LOSE LOTS OF MONEY. I have tried to work with them for 5 months. Did over 200 orders and they are (1) really slow in shipping (2) very inconsistent with their products (3) hold the orders ransom and asking for more money. 1- Shipping is terrible. They don't hold products so it's easier for you to use another provider as if you buy from these guys, they will take 2 days to order the product, the product arrives to their warehouse after 3 days and 3 more days to process inhouse, then they send it (7-10 days for actual shipping) the items take at least 30 days to arrive. TERRIBLE. My customers complain, ask for refunds as the items are in transit for 30 days. 2- They don't hold the products they advertise. I have lost so much money here. I pay for advertising for my business (products advertised with CJ), I then make a sale and CJ removed the item without letting me know, or they cant source the item any more or they try to make me agree to a really different and different quality product. Very unreliable. I have lost thousands of dollars only on this point. 3. Multiple times I make a sale and go to the system to order and they change the original cost of shipping from $5 to $50 (they call it oversized). Also multiple times they hold the items ransom until I pay an additional amount that they choose for me to send the item. Please note that this is after 10 days of making the order. 10 days!! how do I explain to the customer that the item hasn't even leave the warehouse?? THIS COMPANY IS TERRIBLE. DO NOT RECOMMEND EVER.

I always contact CJ to doy my fulfillments and get the agents to confirm availability. Today Donna took my request and She was fast and friendly. I usually get Amy to take my requests which gives me great service as well. Customer service has been great to me, I appreciate you all. You all do such a great job!!!
Thank you
Lery

Thanks to Sveta for the precious help in finding the size of the product I wanted to sell. She responded quickly and kindly. Thanks to CJ for the good customer service.

Very efficient agent Victoria Wang help me with everything i need in a minute!
Very helpful with my first order