CJdropshipping: Much Faster

My recent experience was unsatisfactory. I reached out to customer service because an order placed 15 days has been sitting in a location since it shipped. Tje customer service rep asked for the order number which I provided without the letters in front, didnt know I needed to provide that. I waited 30 minutes of silence for an answer. I typed "hello" and the customer service rep said he had to dig deep because he didnt have the entire order number WELL WHY DIDNT YOU COMMUNICATE THAT i could have gave the letters in front. then I waited another 20 minutes for a respinse. FINALLY he comes back and says the items is just sitting in warehouse because it is thin and not thick. WHAT THE HECK DOES NOT MEAN i kept asking, he said i will send you pictures. honestly the picture did not look any different from the item i order. i think they fucked up and just didnt want to admit it. after me giving the ok he said he will process it and have it shipped which by the way IT IS STILL SITTING IN THE SAME LOCATION!!!!! I WILL NOT BE DOING BUSINESS WITH CJ EVER AGAIN AFTER I GET THIS ITEM THAT IS IT! the communication sucks and i shouldnt have to continue to reach out to them. if something is holding the shipping up then they should have email me to inform me.

Do not believe any of the five star reviews, plus they are only reviews about customer service helping them with problems. This is because the agents need to help due to the huge amount of screw ups they have. Communication between agents and people handling orders, dispute and tickets is kindergarten level, they also have absolutely zero accountability and have zero idea of how to quickly and efficiently solve problems. They do not have a proper record of stock and quite literally have zero idea of how much stock a supplier has, this means they do not keep their products in a warehouse they have like they advertise. They do not know the finals weight of the products, the final shipping price so it can be subject to change or stock on every single item. As you may see when you start ordering products from them they will issue tickets to orders and say that products have been discontinued and they offer a different product that they think is the same or they will try to give you a refund. None of their product photos are up to date as I found out when a customer ordered a protein shaker and they opened a ticket and said the product design does not match photos but then as the ticket went on they said the suppliers product has always been like what the photo was not. The processing time on these orders is way beyond comprehension and the biggest mess around they did against me was trying to charge me an extra $150usd on shipping after the order had already been bought by me because they weighed it at their facility and decided it was overweight so they froze the order until the price differential was paid, but with days of talking back and forth with an agent we decided to change the shipping method so that it would get to the destination even later. Do not trust their shipping times either, very untrustworthy and poorly run business. Anybody who is starting a dropshipping business I advise to stay away from this company and do not believe any advertising or reviews they have.

Murphy was super helpful with my order. Got it resolved really quickly. I would highly recommend CJ Dropshipping.

Have done over 3000 orders with them and overall everything has been great. I was assigned a great agent called Crystal Feng who has helped me out a lot. There have been some up and downs but once you understand their platform its smooth sailing

This is a sh**t dropshipping platform, take more then a month for order fulfilment and most of the time reply you after 7 days or 15 days that the product is out of stock. getting lot of bad reviews on my store because of them.

This service sucks. They don't answer your request deliberately and try to missled you. Processing times are so bad. Customer service is the worst. They don't want to make a refund. Their interface is soooo ugly. They claim false shipping times. If i can give them minus 5, i would.

Their customer service is awesome and Danielle is very good, She answered all my questions accurately

Perfect service and very helpful employees! Doesn‘t matter what problem, they help you very fast and you really feel that they want to help you!

CJ dropshipping is a pretty and usefull platform for dropshipping. My agent Mango Fu is very helpful and responsive and goes the extra mile to solve all my issue.

My first 5 orders were a nightmare with CJ. They don't know the suppliers stock until after your customer orders the product. My store's very first order was out of stock and I had to refund the money. Second order was out of stock and luckily the customer accepted an alternative which thankfully was in stock. 3rd order was fine. 4th order was a cat pin and CJ sent me a pic saying the colors look nothing like the photo. 5th was in stock thankfully. Every out of stock order CJ suggested something that looked nothing like what they ordered. I deleted every CJ product from my store and I'm just going to use another reliable app I use for my other store that has never let me down. Having CJ products gives me anxiety because I keep losing money because of them. Good riddance.