CJdropshipping: Much Faster

Is fast and a very good service! Thank you so much Connie for your patiently, i am much appreciated!

Love the customer service. From Joyce to Cole, both have been very fast in responding to me and very helpful as well.

The only reason I HAVE to use cjdropshipping is because AliExpress in banned in India. If you can use the latter however, don't mind switching, ever. You cannot talk to the manufacturers directly, and not all the agents available know what they're talking about. In fact, if you don't reply for 10 mins in chatbox because they told you to wait, conversation is closed automatically. It's pathetic really. The only reason the app has so many 5 star reviews is because every month agent asks you to write a review. They don't specify give 5 stars, but they do need screenshots so of course it feels weird sending screenshot to someone that bashes them. Everything is quite chaotic. The absolute worst part is that there are so many items on CJ that are out of stock or have just been stopped manufacturing. They still don't remove it from the platform. If you ask an agent prior, they might tell you that it's available (because like I said, not all of them know what they're talking about), and then after 8-9 days of the order being placed, they'll tell you that it's unavailable. It's been a headache. I wish AliExpress was available.

Connie was really really helpful! The platform is great with 7-10 days shipping yo usa, quite fast for dropshipping.

Vanessa Ding did a wonderful job by responding to my needs promptly & kindly. This kind of service makes me confident to keep working with CjDropshipping.

I’ve been very pleased with my experience with CJ Dropshipping. I have to especially mention Lavinia Liang, who has been nothing short of exceptional. She kept me informed every step of the way with my order, and even went the extra mile to make sure I was satisfied.

Despite a minor pricing hiccup, Lavinia communicated the changes promptly and professionally, and handled it in a way that maintained my trust in the process.

She made me feel valued as a customer, and her service made all the difference. I feel like I’m more than just a transaction, and it is this level of service that ensures that I will continue doing business with CJ Dropshipping.

Keep up the good work, Lavinia!

The Customer service is great. Michell luo helped me a lot. He answered extremely fast and solved all of my problems in a matter of minutes. The Dropshipping part is also very easy, and there is plenty of help.

Amazing service, I had a question about placing an order, and within literally seconds, Box Chen was in the chat and explained the issue to me, screenshots included. Problem solved immediately, very impressed.

AWFULL AND USELESS SUPPORT!

Had an order fullfilled via CJ, oder was refused by carrier and sent back to CJ. Asked CJ about the reason for that -> Ticked opened on Feb 08. 2024. Had several chats with the support then, everytime a different person, every time I was tould to wait. Today is Feb. 17. 2024. CJ still have no idea what went wrong with the shipment. I have more orders for the same items in the mean time. Asked CJ what to do to avoid the same issue occuring again. Support says to wait, my agent "normally" will be back to work tomorrow...

I am speechless about ths one. I understand they have CNY and are low staffed, but having no advice after 9 DAYS !!! is absolutelyy NOT ACCEPTABLE

I recommend Ian Xue, very friendly and helpful. he does an excellent job and always finds solutions to our problems