CJdropshipping: Much Faster

I have had the pleasure of working with Fanny as my CJ dropshipping agent for the past few months, and I cannot recommend her highly enough. Fanny is incredibly responsive and always gets back to me right away when I have any questions or needs. She is also extremely knowledgeable about the dropshipping process and has provided me with invaluable advice and tips to optimize my business.

What I appreciate most about Fanny is how friendly, patient, and accommodating she is. I am new to dropshipping and she has walked me through every step of the way, explaining things clearly and ensuring I understand. Her upbeat and positive attitude makes our interactions enjoyable.

Fanny goes above and beyond to ensure my drop shipping orders are fulfilled quickly and accurately. A couple of shipments from suppliers were delayed, but Fanny kept me constantly updated on the status. She even followed up with the suppliers to try and expedite the process.

I am so grateful to have found such a dedicated, caring dropshipping agent like Fanny. She has made the entire dropshipping process smooth and stress-free for me. I would recommend Fanny without hesitation to anyone looking for an exceptional dropshipping agent. Her commitment to providing 5-star service is truly impressive and sets her apart. Overall, it has been an absolute pleasure working with Fanny and CJ Dropshipping!

I had a great experience with Chloe Zhang from CJDropshipping as my customer service agent. She was really professional and was super friendly. Chloe Zhang went above and beyond to help me with my problem with my Orders, making my experience very enjoyable. I'd definitely recommend her for excellent customer service.

Connie is a great agent ' she is very very attentive to details and knows her job very well '' she resolved my problem very quickly.. i cant say enough good things about her .. give her a raise or a promotion

I always contact CJ to doy my fulfillments and get the agents to confirm availability. Today Donna took my request and She was fast and friendly. I usually get Amy to take my requests which gives me great service as well. Customer service has been great to me, I appreciate you all. You all do such a great job!!!
Thank you
Lery

I am more than satisfied because I was immediately assigned an instructor to help me move around inside CJ. Bruce Lin was always available and very quick to respond and always gave very clear instructions on what to do

skye is very helpful and responsive. I requested additional information for a product in my store and she was able to not only share what material it is and where it was manufactured but she also gathered detailed information about the size and dimensions of the product as well.

I had complicated issues with my store app, but Loker Wang instantly apprehended the problem, came up with the best solution, and encouraged me to continue... I am so relieved. My problem was solved within no time due to his quick understanding and problem-solving technique.

I have had a very good experience with the platform, the integration is extremely easy and the customer service has been very friendly and helpful, Bruce Lin to my attention.

The products are new although the shipping prices and final prices are somewhat high for resale, in addition to the time of more than 20 days with economical shipping it is somewhat slow. But they continue to improve by incorporating new alternatives and variety.

I've been a loyal customer for more than a year, and I've seen a remarkable improvement in their services and support during this time. They're advancing swiftly, and their web platform is at the forefront of the industry.
The key element contributing to this fruitful partnership is the exceptional and consistent support from my agent, Fiona. She's impressively quick in her responses, always available, and possesses an innate ability to find solutions. Our business relies heavily on this strong partnership. Thank you for being an integral part of our success. Exceptional Experience with Cj as Our Supplier.

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.