CJdropshipping: Much Faster

If there are problems then you always have a contact person. so far every problem could be solved quickly and efficiently. The employee Tiffany Zhao does a great job. Thank you!

This is my first time using Shopify & CJ .. I do wish I didn’t have to manually pay for my orders and it was abit smoother but Suki Huang was so helpful and explained everything to me .. without Suki’s help my product would still be sitting there waiting to be paid for so thank you for your help ☺️

I have been working with CJDropshipping since January and i have talked to their agent, one of the best, knows how to talk and solve whatever problem has. Great Job Chad, and good luck with your job also. Keep talkin to chad instead of other agents. Hope he can give his best to find the solution with your problem and make you happy with his personality.

The best customer support I worked with Karen jiang

I would say that they" try hard" . A good point is that they mostly do answer chat requests quite quickly (day and night ) however there are some issues . Sourcing requests are slow ( days slow ) but they get quicker if you prompt them.They are polite .

They are defensive , any questions asked about shipping costs will be always blamed on someone else even though they are the shipper (CJpacket )themselves .
Be aware, they dont understand the principle of sorting the problem now, and we can deal with the details later. They will insist on their "dispute" process even for the smallest thing , completely forgetting that your customer is being frustrated . Its their process thats more important than your customer .
Their understanding of written English can be frustrating . Be prepared to repeat yourself using different words and targeting a lower educational level .
There are the usual website issues . My advice is that you frequently refresh it yourself and watch very carefully that it has actually reloaded . You might pay twice otherwise . The website, and pretty much everything they do on the site and the links they control associated with the site are not at all intuitive . So, it will take time to work out why they do, what they do in their layout. For instance why would the tracking tool be hard to find? you,d expect it to be right there on the orders and processing page . Its not .
Overall , they have frustrated me several times , But I will stick with them as I think they do try hard . But, seriuosly it can be a struggle .

The customer service is fantastic! Freda is a fantastic agent and very supportive of our questions. She is quick to help in any way we can and for that, we are very appreciative! Keep up the great work Freda! =)

Perry ha tenido mucha atencion y paciencia conmigo , se agradece mucho, a pesar del idioma hemos conseguido entendernos

The service is amazing especially when Skye ( skype agent) helps you with every question you got! :)

I love this App It is wonderful. It helps me save time and Vincy is my agent and she is very helpful.

I'm extremely satisfied with CJ and help from my agent April Wang. I've needed a lot of assistance and they have helped a lot!